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TheHilton New York Time Square (https://www.hilton.com/en/hotels/nyctshh-hilton-times-square/)is looking for a Front Office Manager to join our stunning landmark New York City Hotel, a corporate managed property.Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features three food and beverage outlets, including the Zagat-rated restaurant, Restaurant Above, which is perched 21 stories above, offering a breathtaking view of Times Square.

The ideal candidate will have 2-3 years of progressive hotel front office leadership experience, knowledge of New York Union Local 6, as well as an affinity for team building and interpersonal skills. This position will be one of 6 leaders on the Front Office team that includes 2 Front Office Managers, 2 Assistant Front Office Managers, and 2 Overnight Managers. This position will report to the Director of Front Office and help oversee a unionized, hourly team of up to 14 . OnQ and Union management experience strongly preferred!

Shift Pattern: 2 overnight shifts and 3 am/pm shifts.

Salary Range: $70,000 - $80,000 / annually

What will I be doing?

As a Front Office Manager , you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview, and train team members

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands (http://jobs.hiltonworldwide.com/our-brands/index.php). Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Meaningful Benefits for Your Career and Well Being

We support the well-being and performance of Team Members with industry-leading rewards, recognition, and support to meet their needs:

• Competitive Salary
• Best-In-Class PTO (paid time off)
• Employee Assistance Programs
• Health and Welfare Benefit Plans
• 401(k) match
• Employee Stock Purchase Plan
• Go Hilton - Team Member Travel Discounts
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*This information is a highlight of the major benefits offered. Wages, retirement and paid time off benefits are specific to your location and position.

Job: Guest Services, Operations, and Front Office

Title: Front Office Manager - Hilton New York Times Square

Location: null

Requisition ID: HOT0AKYR

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