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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Team Background:

American Express entered the travel agency business in 1915 and is now one of the world’s largest luxury service networks, serving Card Members across 23 markets. The TLS space provides exclusive access to select programs and benefits, outstanding service, and unparalleled expertise to Card Members seeking leisure or business travel.

TLS serves a variety of Card Member segments around the world, using different channels, including our customer contact centers, market specific travel websites, and evolving digital solutions. Access to the wealth of benefits and services provided by TLS provides a competitively differentiated Card benefit as part of our overall value proposition.

The Global Customer Experience Team is a group within TLS that imagines, enables, and evolves the end-to-end TLS customer experience. Our mission is to drive technology product management as well as the overall business strategy – with innovation at the heart of almost everything we do.

How will you make an impact in this role?

• Develop and refine global TLS strategy and key strategic priorities over the next 3-5 years, in conjunction with overall AXP business goals

• Collaborate with key partners to align on the strategic vision and priorities to ensure a seamless, differentiated Card Member experience

• Develop strategic storytelling presentations for AXP executives to showcase our long-term vision, highlight new TLS initiatives and gain buy-in and support from senior leaders

• Manage regular forums with senior leaders across TLS to provide updates on strategic projects and key initiatives

• Build, own, and iterate on central intelligence hub for industry trends, innovation and competitive intelligence for global travel, lifestyle and digital customer experience

• Manage efforts to communicate and socialize TLS strategic vision across the organization

Minimum Qualifications:

• Bachelor degree required

• MBA (or equivalent) strongly preferred

• Minimum of 5 years of experience in consulting, planning, or travel is a plus

Preferred Qualifications:

• Strategic and inspiring leader with a passion for developing and implementing projects in a global, cross-functional environment

• Strong collaborator with ability to influence leadership and present relevant solutions for sophisticated business challenges

• Effective communicator who can successfully build convincing business narratives through quantitative analysis

• Problem solver who challenges the current environment, navigates ambiguity, and provides implementable answers to unstructured problems

• Experienced project manager who has successfully carried out complex initiatives E2E

• You are a people person! You can develop strong working relationships with executive leaders and business partners to define, launch and drive strategic and operational initiatives

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Project

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24007100