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***This role is based at our corporate office in Dallas, TX***

This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As an Analyst, MarTech Operations UAT , you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact. On the MarTech Operations team reporting to Senior Manager, you will work on projects including testing for the Hilton Honors program.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Identify, document, and prioritize defects found during testing, ensuring timely resolution.
• Communicate test results and status updates to project stakeholders, including project managers, developers, and business users.
• Execute test cases manually and/or using automated testing tools to validate functionality.

How you will collaborate with others:

• Work closely with business analysts and stakeholders to understand project requirements and user expectations.
• Collaborate with project teams to develop comprehensive test plans, including defining test objectives, scope, and test cases.
• Engage end-users and stakeholders throughout the testing process to gather feedback, validate requirements, and ensure user acceptance of the final product.

What you will take ownership of:

• This position primarily focuses on User Acceptance Testing (UAT) within the Customer Loyalty team.
• Collaborating on projects related to Hilton Honors program applications.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Two (2) years of experience in a hotel, loyalty, customer service, or Technology related field.
• Detailed-oriented when performing testing activities.
• Professional hands-on experience with documentation (e.g. use case scenarios, test scripts, and bug reports).
• Hands-on experience with Excel: perform basic formulas and functions.

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus 2 years of related experience, or High School Degree/GED plus 4 years of related experience.
• Understanding of Tally, GEM platforms, with a strong working knowledge of the Hilton Honors Program.
• Experience with API and Postman authentication setup, as well as automation of testing scripts.
• Experience working with agile methodology and tools such as Jira and Confluence
• SQL knowledge

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.

Job: Commercial Capabilities

Title: Analyst, MarTech Operations UAT

Location: null

Requisition ID: COR014J9

EOE/AA/Disabled/Veterans