VF Corporation Account Representative- Vans in Appleton, Wisconsin

Job Description

VF Outdoor, a division of VF Corporation, is proud to call Appleton, WI home, providing support for exciting VF brands including The North Face, Vans, JanSport, Timberland, Smartwool, Reef and Eagle Creek. Our Vans brand is currently seeking a qualified candidate for our Account Representative position. Come be a part of a diverse team that values honesty, integrity and respect! The Account Representative is responsible for providing high quality customer service by resolving product/service issues, providing product information and processing product orders. This Representative is responsible for entering, maintaining, and managing an account and/or rep order base. Communicating with internal and external customers to make sure all product orders are priced correctly, dropped on time and shipped in the manner of the customers expectations. This position is the key contact for all customer relations and must be professional at all times.

Key Responsibilities:

  • Efficiently enters, revises and releases orders for processing. Provides order entry support for other team members when appropriate.

  • Provides product specification information and product availability to assist customers with order selection and customer requirements.

  • Proactively assists customers, sales reps, members of the management team, or coworkers with inquiries, requests for information or resolution of complex issues.

  • Provides accurate, effective, and timely communication with all business partners to communicate resolution and/or plan of action.

  • Acts as support and resource for day-to-day activities within the department.

  • Analyzes, reviews, and processes requests for return authorizations and credits. Ensures accurate invoicing for all PO’s.

  • Efficient handling of all customer issues to meet departmental goals. Interacts with external and internal customers related to the final on-time delivery of orders.

  • Provide technical and/or product information as required to respond to customer inquiries.

  • Demonstrates professional phone etiquette with internal and external customers. Logs into the phone queue and supports the department by answering inbound customer calls.

  • Demonstrates clear, effective, and thorough email communication with internal and external customers. E-mails reflect proper business email etiquette and avoid the use of internal jargon.

Job Requirements:

  • 1-3 years

  • High school diploma or its equivalent, Associates or Bachelor’s degree preferred and/or equivalent experience

  • Strong computer skills (Excel, Word, Internet)

  • Ability to handle difficult and stressful situations in a professional manner

  • Excellent communication skills (written, oral); must follow through on issues to ensure customer satisfaction

  • Excellent listening skills

  • Excellent organizational skills with the ability to prioritize work and multitask

  • Excellent telephone communication skills

  • Must be able to handle detailed information in a fast-paced environment with ability to handle difficult and stressful situations in a professional manner

  • Must be flexible and willing to accept change

  • Must be able to work in a team environment

  • Works productively without supervision

  • Must display a mastery of intermediate Customer Service skills

  • Strong knowledge of product offering

Why should you work at VF?

  • Discounts on all VF products

  • Casual work environment

  • Tuition reimbursement

  • Opportunities for growth

  • Competitive compensation and benefits package

  • Opportunities to get involved in the community

  • Work for a place that has a commitment to sustainability

Organized in 1899, VF Corporation is a global leader in branded lifestyle apparel, footwear and accessories, with global iconic brands, 64,000 associates and $12.4 billion in revenue. Our businesses and brands are organized into four categories called coalitions, comprising: Outdoor & Action Sports, Jeanswear, Imagewear, and Sportswear. While VF is highly diversified across brands, products, distribution channels and geographies, our One VF culture and approach to doing business provide a unique and powerful competitive advantage.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.