MetLife Senior Claims Adjuster - Home Owners in Charlotte, North Carolina
Role Value Proposition:
This position supports Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of Metlife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions.
Interviews insureds, claimants and other parties to determine the facts of the claim.
Creates and documents claims file to comply with company guidelines and state regulations.
Reviews factual information to determine coverage and/or liability of all parties to the claim.
Determines value of the claim considering depreciation and actual cash value, negotiates and commits to the settlement, and moves claim to closure.
Recommends subrogation and/or SIU referral. Manages pending claims to meet company quality criteria.
Performs other related duties as assigned or required
Essential Business Experience and Technical Skills:
1-5 yrs. related insurance or claims experience
Must hold current adjusters license
Bachelor's degree preferred or equivalent business experience
Xactimate experience a plus