MetLife Senior Claims Adjuster - Home Owners in Charlotte, North Carolina

Role Value Proposition:

This position supports Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of Metlife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions.

Key Responsibilities:

  • Interviews insureds, claimants and other parties to determine the facts of the claim.

  • Creates and documents claims file to comply with company guidelines and state regulations.

  • Reviews factual information to determine coverage and/or liability of all parties to the claim.

  • Determines value of the claim considering depreciation and actual cash value, negotiates and commits to the settlement, and moves claim to closure.

  • Resolves complaints

  • Recommends subrogation and/or SIU referral. Manages pending claims to meet company quality criteria.

  • Performs other related duties as assigned or required

Essential Business Experience and Technical Skills:

Required Skills:

  • 1-5 yrs. related insurance or claims experience

  • Must hold current adjusters license

Preferred Skills:

  • Bachelor's degree preferred or equivalent business experience

  • Xactimate experience a plus