MetLife Senior Experience Design Project Manager-Brighthouse Financial in Charlotte, North Carolina
Job Location: United States : North Carolina : Charlotte
Brighthouse Financial is a new company established by MetLife. We’re on a mission to help people achieve financial security. Built on a foundation of industry knowledge and experience, we specialize in offering essential annuity and life insurance products designed to help customers protect what they’ve earned and ensure it lasts more predictably. In an industry that often has a reputation for complexity, confusion, and cost, Brighthouse Financial is different. Our approach includes simplicity, transparency, and more value so customers can face the future with confidence.
Brighthouse Financial is seeking passionate, high-performing team members to help us carry out our mission and be part of an exciting journey toward improving the financial futures of our millions of customers. Sound like you? Read on.
Role Value Proposition:
The Brighthouse Financial Experience Design team is looking for a Senior Experience Design Project Manager to manage an annual release calendar of ongoing web enhancements for the Brighthouse Financial consumer and advisor websites. Working with an external engineering partner, the Project Manager will coordinate the release schedule of sprints using agile methodology. The Senior Project Manager will work with team product owners and development leads to prioritize and organize the web site backlog of enhancements, assemble high value, deliverable sprints and coordinate story validation and UAT. They will also work with the engineering partner to coordinate Adobe Experience Manager (AEM) platform maintenance activities such as scheduled load tests on staging and production environments, risk assessments and automated QA test strategies. The Senior Project Manager will also support larger scale projects as the platform expert and tech liaison through consultation and best practices during the technical discovery and development phases, integrating the enhancement dev team where necessary.
Functions as project manager of an external engineering team comprised of a tech project manager, development team lead and AEM developers
Manages the evolution of Adobe AEM by leading the definition of business, author and administrative requirements
Assesses operational impacts of portal enhancements and works with product/service partners to develop operational processes
Works with internal marketing teams to prioritize business requirements and to assist in developing project scope
Responsible for managing the enhancement backlog and sprint calendar
Supports larger scale projects with AEM platform dependencies through direction and best practice recommendations as the platform subject matter expert
Manages critical relationships with vendors, consultants, and internal end-users
Maintains records to document program development and revisions
Conducts analysis of organizational needs and goals for the development and implementation of application systems
Monitors operating efficiency of existing application systems
Essential Business Experience and Technical Skills:
Minimum 8+ years of related business experience, especially in areas such as business requirements definition and documentation, web development, project management
5+ years of project management and/or web management experience
Agile and waterfall methodologies, Scrum Master certification a plus
Some experience with online project management platforms
Competencies: Analytical thinking, problem solving, customer focus; demonstrates functional expertise and influencing skills
Number of Openings
Brighthouse Financial is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Brighthouse Financial's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
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