Fifth Third Bank Statement Processing Machine Operator II in CINCINNATI, Ohio

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

  • A chance for employees to build their future, with supportive career development and financial wellness programs.

  • An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

  • An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.

#SCHEDULE:

Mon-Fri 6pm-10pm

GENERAL FUNCTION:

Processing of Fifth Third Bancorp Direct Deposit Accounts, Bankcard, and other mailings on a daily basis. Will demonstrate a complete and thorough understanding of the operation of all insertion machines. Will perform Work FlowCoordinator duties when necessary.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Maintain and trouble shoot for all insertion equipment.

  • Assist in maintaining the Statement Processing department ensuring it is tour ready at all times.

  • Assist in the training of new machine operators.

  • Maintain an average work performance of 3500p/h after 90-day training period.

  • Zero Quality Issues.

  • Complete all statement work-orders on a daily basis.

  • Communicate machine issues as needed to workflow coordinator or management.

  • Prioritize and assign work to the statement processing operators in the absence of workflow coordinator.

  • Perform quality checks for the department when necessary.

  • Basic knowledge of the USPS postage system.

  • Oversee the completions of work-orders and logs when necessary.

  • Perform additional duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High School Diploma or equivalent.

  • Three (3) years experience on insertion equipment or similar machinery; or one year experience with Kern machinery.

  • Operating knowledge of insertion equipment.

  • Good verbal and written communication skills.

  • Strong organizational skills.

  • Demonstrated ability to work in a team environment.

  • Attention to detail.

  • Problem solving skills.

  • Self-motivation.

  • Basic PC skills.

  • Flexibility-willing to work occasional overtime.

WORKING CONDITIONS:

  • Normal production environment with little exposure to dust, noise, temperature, and the like.

  • Must be able to lift 25 pounds frequently.

  • Will be required to stand for long periods of time.

  • May operate various types of machinery.