SAIC Help Desk Specialist Job in Fort Knox, Kentucky

Help Desk Specialist (Job Number:427734)


Candidate will be responsible for responding to and diagnosing problems through discussions with remote users at Ft. Knox and other facilities. This may include problem recognition, account/password resets, and website familiarization training to the users.


Minimum Qualifications:

  • Associates Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.

  • Prior Army or Army Recruiting experience is a plus

  • Knowledge of ISO/ITIL processes and documentation standards a must

  • Possess a SECRET clearance

  • Must be able to obtain the Security+ certification and provide proof that the candidate is enrolled into the CompTIA Continuing Education program before start

  • Must obtain HDI certification within 90 days of hire

  • Secondary certification relative to the Computing Environment (A+, Microsoft)

  • Must sign privileged level access agreement


  • People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems quickly, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi-task

  • Knowledge of and experience troubleshooting Windows 7

  • Basic Hardware and software troubleshooting

  • Ability to train other team members on the applications, proper procedures, problem isolation

  • Must be knowledgeable with the concepts and policy controls of Active Directory

  • Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, VPN client connectivity

  • Ability to develop instructions in a logical, detailed flow

  • Must be able to work any shifts – 24 x 7 WORK LOCATION: FT. KNOX, KY

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: May 19, 2017, 9:56:56 AM

Primary Location: United States-KY-FORT KNOX

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: Secret

Potential for Teleworking: No

Travel: None

Shift: Day Job

Schedule: Full-time