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Marriott Night Auditor - Franchised in Houston, Texas

Job Number 24079887

Job Category Rooms & Guest Services Operations

Location Houston Marriott West Loop by The Galleria, 1750 West Loop South, Houston, Texas, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Kinseth Hospitality Companies. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Provides hotel customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Other duties may be assigned.

  • Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

  • Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.

  • Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day.

  • Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely.

  • Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines.

  • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

  • Date stamps, sorts, and racks incoming mail, faxes and messages.

  • Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

  • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

  • Accurately checks out guests and communicates departures with housekeeping staff.

  • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

  • Makes, confirms and cancels reservations via telephone, computer and in writing.

  • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

  • Posts charges such as hotel room, food, liquor, or telephone to ledger.

  • Deposits guests' valuables in hotel safe or safe deposit box.

  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

  • Maintains the cleanliness and organization of the hotel lobby and front desk area.

  • Washes, folds and properly stores laundry (depending on business unit).

This company is an equal opportunity employer.

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