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Manager, Billing Operations

Date: May 13, 2024

Location: Little Rock, Arkansas, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This position may be filled in Little Rock, AR

JOB SUMMARY/PURPOSE:

Internally classified as “Manager, Large Customer Accounting Services (Meter to Cash),” this position oversees all activities related to Entergy’s customer’s billing, including billing exceptions, account maintenance and set-up, billing reads, edits and tampering. Provides supervision of the customer invoicing and accounting billing staff and acts as a point of contact for billing questions and concerns. Provides direction for invoicing policies, procedures, processes, controls, and systems. Works closely with other departments to ensure compliance with all policy, rules, and regulations, resolve conflicts between work groups and take accountability of performance results for the organization.

JOB DUTIES/RESPONSIBILITIES:

• Ensure accurate, timely, and cost-effective invoicing & related services for Entergy’s, commercial, governmental & industrial customers, including Major Accounts Billing.

• Lead cross-functional process improvement initiatives/projects that improves billing accuracy by streamlining data collection and timeliness which improves customer satisfaction and achieve Entergy strategic initiatives.

• Manage SOX controls to ensure awareness and adherence with company standards.

• Promote a culture of inclusivity where team members embrace safety, continuous improvement, and customer satisfaction as their top priorities.

• Provide leadership and support to Entergy account management and customer service support and promote strong lines of communication with the Customer Service organizations.

• Achieve effective budget management including cost tracking and adjustments to remain within budget guidelines.

• Develop and implement strategies to reduce billing exceptions and cost of processing, while optimizing internal and external customer satisfaction.

• Comply with regulatory billing practices and guidelines for electrical and gas services.

Minimum education required of the position

• Bachelor’s degree in accounting, Math, Economics, Finance, or Business is required or equivalent work experience. Master of Business Administration degrees is a plus.

Minimum experience required of the position

• 7+ years of experience in related areas, 3 of which are in a supervisory position is preferred. Customer Service experience within a regulated utility environment is a plus.

Minimum knowledge, skills and abilities required of the position

• Knowledge of rates, regulatory requirements, billing systems and billing processes.

• Strong analytical and problem- solving skills.

• Strong interpersonal, written and verbal communication skills

• Knowledge/Experience in Customer Service and operations.

• Ability to lead/motivate a diverse and geographically dispersed workgroup.

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Primary Location: Arkansas-Little Rock Arkansas : Little Rock

Job Function : Professional

FLSA Status : Professional

Relocation Option: Level I

Union description/code : NON BARGAINING UNIT

Number of Openings : 1

Req ID: 114781

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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