HCA, Hospital Corporation of America Project Manager II in Nashville, Tennessee
WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.
Additional Facts: • Ranked 63 in Fortune 500 • Competitive Fortune 100, industry matched salaries and yearly merit increase • Computerworld Top 50 Best Places to Work in IT annually since 2009 • Named one of the “World’s Most Ethical Companies” annually since 2010 • 106 HCA hospitals are on The Joint Commission’s list of top performers on key quality measures.
JOB SUMMARY HCA IT&S Project Manager II (PM II) manage projects of medium to large size, visibility, and complexity levels. They may also be sought after to coach/mentor other PMs/APMs as their experience grows within HCA.
HCA IT&S PM IIs are responsible for planning, scheduling, executing, scope management, status reporting, cost/budget development and tracking. PM IIs work with multiple stakeholders within IT&S and Business Operations to define a project’s objectives and scope; work across IT&S organization to acquire resources and form project teams; estimate project schedule and costs; manage the work of team members and third-party contractors, consultants, vendors, to deliver IT products according to plan, schedule, and budget. PM IIs oversee projects from initiation, to development of the defined results, and through deployment of the product, including turnover to the appropriate systems support and user support organizations.
RESPONSIBILITIES % of Time & Description of Responsibility
50% - PM Processes • Scope Management – Plans and controls scope for simple to complex projects. • Requirements Management – Installs/manages processes to ensure specific requirements are met and approved by users where critical to project results and timetable. • Schedule Management – Accurately scopes out length and difficulty of tasks for small to large projects, measures performance to schedule, able to anticipate schedule issues and risk areas and recommend proactive corrective action. • Resource Management – Involved with resource planning, validates and refines less "solid" plans as needed, structures/mobilizes the project team; assigns tasks across organization boundaries and adjusts as needed to stay on schedule; Projects future needs and identifies risks/issues, works with resource managers to resolve. • Risk/Issue/Action Item Management – Able to apply HCA methods and/or PMI standards to define the appropriate Risk/Issue/Action Item Management strategy (including mitigation, acceptance, avoidance or transfer) for projects, implements and effectively facilitates the defined approach through communication and leadership; ensures risks are managed as directed by project stakeholders. Guides team and sponsors to accept some risks given the opportunity for benefit. Anticipates complex issues and facilitates resolution, escalates issues with the proper balance of urgency and calm/composure. • Financial Management - Executes the cost estimating/planning process for projects with simple to complex scope. Gathers and compiles the project budget including capital and equipment components, manages external vendors and follows HCA accounting/financial processes .
15% - Leadership • Team Leadership - Able to elicit cooperation and diffuse tension; Anticipates possible/probable team dynamics issues and implements adjustments (e.g. team building activities) to maintain or improve team dynamics; Drives team decision making supported by all parties and ensures alignment of decisions with organizational missions, values, and priorities. • Conflict/Crisis Management - Guides the team to fully understand the issue and assess urgency, develop and assess solution options, manage stakeholder communication and decision needs and drives to the best solution; Sets an appropriate example for others relative to performing under pressure. • Process Improvement Focus - Begins to look beyond project delivery responsibilities to identify ways to improve PM processes and/or deliver additional value to project stakeholders. • Critical Thinking/Decision Making - Comfortable making most significant decisions for complex projects in accordance with installed project governance and issue management processes. Seeks coaching or mentoring when appropriate for assistance with more difficult challenges or decisions. • Leading Others - Driving execution without creating conflict; Empowerment of team members in decision making; Problem resolution with escalation as appropriate. • Managing Expectations - Manages expectations for project by ensuring stakeholders and team members have a common understanding of project expectations. All project management processes are clearly documented as appropriate for the project size and complexity. Identifies and either resolves or escalates discrepancies or issues as they are discovered. • Mentoring Others – Mentors PMs at the same or lower level; is sought out for assistance by other PMs.
20% - Communications • Stakeholder Communications - Develops formal communication plans for simple to complex projects, able to craft messages to a stakeholder group with success, able to obtain needed communications from stakeholders; Appropriate interactions with Leadership with minimal guidance. • Influencing Negotiations - In most situations, can negotiate skillfully and settle differences with minimum noise; can win concessions without damaging relationships; can be direct and assertive as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. • Communication Skills: Oral, Written, Listening - Ability to draw conclusions and connect outside factors into conversations and work sessions; prepare and deliver effective written communication to all parties. • Meeting Facilitation/Presentation Skills - Designs and executes appropriate facilitation approaches depending on audience and topic complexity - uses variety of tools and approaches to solve complex project / business issues. With minimal guidance, prepares for and presents complex matters effectively; is effective in a variety of formal presentation settings: one-on-one, small and large groups; is effective both inside and outside the organization; recognizes and ensures connection with all audience types and levels.
15% - Engagement and Organizational Management • Organizational Awareness and Navigation – With minimal guidance, can maneuver through simple to complex situations effectively and quietly; is sensitive to how people and organizations function; anticipates obstacles and plans his/her approach accordingly. • Customer Trust & Confidence - Possesses proven track record. Effectively manages customer expectations by establishing relationships, transparent communications, and factoring business needs into project decisions. • Business Acumen – Possesses a strong understanding of how healthcare companies/organizations work. Developing an awareness of current policies, practices, trends, technology, and information affecting the HCA business and organization. Understands how strategies and tactics are and can be used/effective in project management. • Functional & Technical Knowledge – Developing an understanding of HCA business functions in assigned business function and technologies within and outside area of responsibility.
Other duties as assigned
Bachelor’s Degree -Preferred
Will substitute relevant work experience
3 or more years - Preferred
OTHER QUALIFICATIONS • Strong organization skills. • Excellent written and oral communication capability; persuasive, encouraging, motivating, and inspiring; the ability to listen and understand. • Proficiency with project management software, such as MS Project. • Experience with multiple types of projects (Software, Infrastructure, Business) is preferred. • Competent and proficient in understanding IT project components. • Experience at working both independently and in a team-oriented, collaborative environment. • Servant Leadership; a leader who considers the needs of the team over their own. • A certification in project management is preferred but not required. • Ability to motivate team members • Ability to clarify objectives. • A sense of responsibility and accountability; someone who takes ownership and initiative. • Results-oriented with an eye toward the end-goal and business results as the objective of our projects. • The ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly. • A willingness to take appropriate risks in order to capitalize opportunities. • Adaptable and flexible, with the ability to handle ambiguity and changing priorities. • Professional demeanor and positive attitude; customer service orientation. • Ability to elicit cooperation from a wide variety of resources, including upper management, clients, and other departments; the ability to defuse tension among project team, should it arise. • Ability to learn, understand, and apply new technologies, methods, and processes. • Respect for diversity of experience, characteristics, viewpoints, and opinions.
PHYSICAL DEMANDS / WORKING ONDITIONS • Overtime may be required to meet project deadlines. • Sitting for extended periods of time. • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects. • Physically able to participate in training sessions, presentations, and meetings. • Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
Title: Project Manager II
Location: Tennessee-Nashville-Corporate Main Campus
Requisition ID: 10207-21902