UnitedHealth Group Customer Service Lead - Overland Park, KS in Overland Park, Kansas

Position Description: Energize your career with one of Healthcare’s fastest growing companies. You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true.

Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals.

No other business touches so many lives in such a positive way.

And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers.

Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement. This position is full-time (40 hours / week) Monday - Friday.

Employees are required to work our normal business hours of 12:00pm to 9:00pm.

It may be necessary, given the business need, to work occasional overtime or weekends.

Our office is located at 6860 W 115TH ST, Overland Park, KS 66211. Primary Responsibilities: Perform all types of complex adjustments and closed, denied, and simple adjustmentsMeet Quality, Productivity and Attendance requirementsEnsure Provider Satisfaction through:Providing assistance to Providers with status updatesBeing responsible for any follow-up work needed for resolving and closing issuesIdentifying and resolving anticipated Provider issues to prevent future calls Maintain proficiency in all technical applications (technical skills and system knowledge)Comply with all current policies, procedures and workflows Required Qualifications: High School Diploma / GED (or higher) 1+ year of Claims, Office, or Customer Service experience analyzing and solving customer problems Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applicationsAbility to work from 12:00 pm - 9:00 pm with mandatory overtime in January and FebruarySoft Skills: Ability to remain focused and productive each day though tasks may be repetitive Effective communication skillsPhysical Requirements and Work Environment: Extended periods of sitting at a computer and use of hands / fingers across keyboard or mouse Office environment OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description.

And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact.

Let's talk about smart, motivated teams.

Let's talk about more effective and affordable healthcare solutions.

This is caring.

This is great chemistry.

This is the way to make a difference.

We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’s best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, OptumRX, Customer Service, Lead, Overland Park, Call Center, CSR, Escalation, Prior Auth 191c62cc-6a03-4072-a0fa-8d74624f9ad2

Customer Service Lead - Overland Park, KS Kansas-Overland Park 726111