American Express Technology Implementation Manager in Phoenix, Arizona

Global Corporate Payments (GCP) provides a range of Corporate Card Programs, Supplier Payments Solutions and other expense management tools to help mid-size companies and large corporations around the world manage all facets of their business spending.

The Implementation Organization is responsible for the design, development and end-to-end delivery of GCP programs and technology solutions for our corporate customers. The team is responsible for working with clients to identify best in class designs and to enable their ability to transact quickly and effectively. Leveraging the American Express implementation methodology, the team seeks out ways to speed launch time while implementing value added solutions with a high degree of quality and customer satisfaction. The broader team of over 150 professionals spans three regions and provides customer support at a local, regional and global level. The Technology Implementation Manager is responsible for solution design activities with customers as well as managing the configuration and deployment of GCP’s online suite of payment solutions including the @ Work suite of reconciliation products as well as the technical implementation of Buyer Initiated Payments and vPayment. The @ Work suite includes Corporate Account Reconciliation, @Work Recon, Business Travel Account Reconciliation, and Integrated Program Management. This requires deep technical, business process and reconciliation consulting with customers to design robust solutions. This individual is also responsible to provide subject matter expert support of the New Product Development efforts associated with new functionality/product releases within American Express.

The Technology Implementation Manager will provide consultation and lead the setup, test, launch and post-launch activities of the customer’s technical implementation. They will be tasked with gathering requirements, accurately documenting customer needs, and establishing relationships internally and externally. The Technology Implementation Manager must manage and drive the technical implementation to a successful conclusion requiring strong project management skills coupled with a technical background. Success in the role will be measured by on time, error free delivery, with high customer satisfaction and brand representation.

Key Responsibilities

  • Acquire detailed product knowledge of the Global Corporate Payments suite of solutions including @ Work, vPayment and PAYVE/BIP solution sets to lead and execute assigned project tasks for successful customer implementations.

  • Conduct client level solution design for complex implementations requiring deep consultation and subject matter expertise.

  • Work with customers to define configuration requirements.

  • Setup connectivity between customer and Amex environments.

  • Configure solutions to meet defined business requirements.

  • Test configured application internally for customer.

  • Coordinate user acceptance testing for customer.

  • Deliver training for customer.

  • Redesign of customer solutions due changing needs including post production optimization.

  • Drive continuous improvement in technology enablement activities and work steps. Ensure best practice sharing and identify synergies across implementations teams.

  • Actively participate and lead problem solving on the technology implementation process by raising issues, identifying root causes and developing solutions.

  • Support internal American Express New Product Development efforts as required to enable the launch of new features/functionality or solutions.

  • 5 year’s application software implementation and/or IT consulting experience in applying technology to meet customer needs.

  • Strong technical acumen (i.e. integrated systems), business and process knowledge of accounting, expense management, payables, purchasing / procurement, e-commerce.

  • Knowledge of procure to pay processes, financial and accounts payable and reconciliation processes.

  • Working knowledge of accounting structures and Enterprise Resource Planning systems preferred.

  • Knowledge of Corporate Purchasing Card, Corporate Card and Business Travel preferred

  • Strong project leadership and management skills including managing multiple projects concurrently.

  • Strong consultation, analytical and process mapping skills to assess financial processes / technical infrastructures and design solutions.

  • Strong relationship management skills to effectively develop and manage internal/external customer relationships and expectations.

  • Effective verbal and written communication skills and strong influencing skills

  • Customer focus.

  • Ability to interact with clients at all levels of the organization.

  • Relationship management and negotiation skills.

  • Strong process and project management skills.

  • Ability to drive results.

  • Strategic thinking and problem solving skills.

  • Ability to drive innovation, influence and drive change.

  • B.S in Information Technology or Computer Science or related field preferred.

  • Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Job Sales

Title: Technology Implementation Manager

Location: Arizona-Phoenix

Requisition ID: 17008920