Kaiser Permanente Support Services Representative - Grade 325 in Santa Rosa, California
The Support Services Representative is a member of the nursing team & contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. The Support Services rep. serves as a liaison between the nursing staff & the nursing administration team members & is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling, & pay practices.
Essential Functions: - Ensures sufficient, appropriately qualified staff on a daily basis in accordance w/ the KP nursing workload management system, currently known as GRASP. - Generates daily reports describing variances between GRASP requirements & actually staffing needs. - Works w/ Registry vendors to ensure compliance w/ The Joint Commission regulatory requirements for outside registry personnel. - Interprets collective bargaining agreements (CBA) to minimize the cost of overtime &/or other premium payments; ensure seniority in vacation selection or other time off - Creates ranking systems for regular staff in accordance w/ seniority provisions of contracts & availability forms filed by employees. - Documents discussions w/ staff & management to ensure that contract provisions are followed; may be required to testify at arbitration's or other legal proceedings regarding such documentation. - In accordance w/ individual facilities guidelines, negotiates w/ staff to cover vacant shifts. - Generates & maintains computerized master schedule on a 28-day bases covering all nursing shifts throughout the hospital. - Addresses all urgent staffing/payroll situations. - Works w/ &/or provides necessary information to payroll to ensure employees are paid in accordance w/ CBAs or other KP policies & guidelines. - Interprets coded timecard module that arise & process timecards for payment on a bi-weekly basis. - Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors
Qualifications: Basic Qualifications: - High School Diploma required - Excellent analytical abilities of both the written work, metrics, charts or other documents generated by all required (staffing systems) SWS, PS3. - Excellent interpersonal communications skills which enable individual to work with a variety of personalities and negotiate the necessary coverage for the PWH clinics. - Strong problem solving skills allowing individual to develop creative alternatives to staffing/payroll issues. - Detail oriented - Must be decisive with the ability to work independently and make decisions regarding staffing/payroll requests or challenges - Excellent knowledge of computer programs such as Word and Excel - Demonstrated ability to display and project a courteous and professional demeanor. - Testing: Basic Microsoft Word and Excel. - Testing: Typing 40 Words per minute. - Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications: - Some college preferred - Knowledge of health-care environment preferred
Skills testing*:Basic Word and Excel, and typing 40wpm
COMPANY Kaiser PermanenteTITLE Support Services Representative - Grade 325LOCATION Santa Rosa, CAREQNUMBER 616994
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.