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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, theFreedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program andFreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Abbott Park location in Illionois as part of the BTS Organization .

As the Senior Manager Executive Support, you’ll have the chance to lead a team responsible for supporting end user technology for senior level executives in addition to working closely with the Client Services and Conference Room Support teams.

What You’ll Work On

• Oversee Executive End User and Conference Room Support in Lake County, IL

• Acts as key point of contact and escalation point for all Executive IT matters in the Chicago region

• Oversees the Global Executive Support program

• Promotes a global perspective for Executive Support

• Acts as the point of contact/face of IT for Executive impacting IT initiatives/Programs/issues

• Promotes careful communications with Executive clients

• Builds and promotes a strong team that focuses on support excellence and continuous improvement

• Understands and contributes to IT Infrastructure strategy in respect to executive clients

• Closely oversees services to ensure that support commitments are met and fully resolved

• Acts as liaison between IT and Executives as needed

• Builds solid and efficient organizational structure and relationship with our Global support organization to assure alignment and compliance with Guidelines, policies, roadmaps and procedures

• Supports and enforces audit policies and standards

• Builds a positive working relationship with key business stakeholders

• Creates a working environment that is motivating and enables staff to grow and develop

• Assistance with technical troubleshooting of conference room, laptop, video, mobile

• Establish a focused team on Executive Suite for conferencing, digital signage and print

• Establish Operating Excellence workstream for Executive Video Conferancing

• Establish rapid response SLA’s and consistent communications

• Build out / Speed up the executive dashboard across cross-functional teams and work towards real time metrics and responses

• Establish relationship with Exec Admins and cadenced meetings with critical teams supporting exec suite to ensure lock step: Vendor support teams, white glove support, local site IT, exec admins

Required Qualifications

• Education: B.S. in Computer Science or similar engineering discipline or related job experience

• Work Experience: 10+ years in managing teams focused on providing end user technical support. Customer focused, experienced in dealing with senior executives and their administrators.

• Integrity: Must deliver on time and meet expectations of customers

• Interpersonal Skills: Must be a strong team player to support IT’s efforts and goals. Must be able to work with all levels of management from Executive to individual contributor

• Coordinator: Must be excellent at coordinating the activities of various IT service providers

• Technical and Analytical Skills: Able to manage and direct a team that can identify, troubleshoot and solve all kinds of IT related problems. Knowledge of standard computing environments (Windows, Office communication, LAN/WAN, Conference room technology, network and system security). Understanding of Project management. Need to understand the technologies in play well enough to drive solutions and effectively communicate problem and resolution.

• Communication - Ability to carefully communicate at multiple levels, internally and externally.

• Language Skills -Fluency in English

Apply Now (https://www.jobs.abbott/us/en)

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $125,300.00 – $250,700.00. In specific locations, the pay range may vary from the range posted.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com