Air Products and Chemicals, Inc. SmartPlant Foundation Application Analyst in Allentown, US, Pennsylvania
39959BRReq No.:39959BRJob Description and Qualifications:At Air Products we've been helping our customers to become more productive, energy efficient and sustainable for more than 70 years. With our atmospheric, process and specialty gases, performance materials, equipment and technologies, we supply creative solutions to energy, environmental and emerging markets around the world.
We are currently recruiting a SmartPlant Foundation Application Analyst to join our dynamic and thriving global support team. This position can be located at our global HQ in Allentown, PA, at our Houston, TX site, or anywhere in the U.S. working remotely. This global team provides customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of software technologies. This application analyst will initially focus on supporting and developing SmartPlant Foundation, however it is expected the analyst will develop knowledge of additional applications, resulting in broader growth opportunities.
As a SmartPlant Foundation Application Analyst, you will:
Be the “front line” client support for SmartPlant Foundation.
Maintain SmartPlant Foundation technical environments through installation and administration of SmartPlant Foundation applications, host servers and databases.
Work with other Smart tools application analysts and Engineering teams to provide additional testing, training, troubleshooting and documentation in respect of SmartPlant Foundation.
Work with other Smart tools application analysts and Engineering teams to investigate, test, and deploy new integration mapping and technologies to benefit the Engineering community.
Document work processes for all levels of SmartPlant Foundation use and support (end users and other systems analysts).
Communications, co-ordination, documentation, minor project management and advanced trouble-shooting.
As a SmartPlant Foundation Application Analyst, you will have:
An Engineering Degree (or equivalent: specialized training, certification, or appropriate work experience).
Experience supporting SmartPlant Foundation for 8+ years.
Experience with a SmartPlant Enterprise integrated applications environment including CDW.
Experience with the SmartPlant Foundation Web Client and configuration of the Web Client.
Experience using or supporting one or more of the following tools: SmartPlant PID, SmartPlant Instrumentation, SmartPlant Electrical or Smart 3D preferred, but not required.
Experience working in a Citrix environment.
Understand of Smart Web API, but not a required.
An ability to independently assess and prioritize competing urgent issues, whilst identifying areas for improvement in design processes and assist in creating and implementing said solutions.
General understanding of Information Technology (IT) infrastructure and processes.
Ability to effectively work independently and jointly across global, regional cross-organizational team environments and participate in virtual projects, work requests or activities, particularly with design or engineering functions in the process industry for the enhancement of applications.
A desire for exposure to new technology opportunities.
Good troubleshooting and incident management respective to multiple applications.
Client Support experience preferred.
Excellent verbal and written communication skills for a global team environment.
Strong problem solving & customer service skills.
Ability to work with outside service/support providers and other third-party vendors
A solid understanding of Windows OS.
Knowledge of Microsoft SQL Server preferred, but not required.
Programming experience, preferably with Microsoft C#.net.
To learn more, visit www.airproducts.com.
We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by Air Products, will be contacted.
Air Products is an Equal Opportunity Employer (U.S.). All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.
Job Title:SmartPlant Foundation Application AnalystEmployment Status:Full TimeLocation:US-PA-Allentown, US-Residence Based, US-TX-HoustonCountry:United StatesRegion:North AmericaOrganization:CorporateBusiness Sector / Division:Digital Technology