Fiserv Director, Program Management, FRMS in Alpharetta, Georgia

Position Description

What does a great Director, Program Management do?

You will be the Program Manager leading the program management activities for a large, complex and highly visible project within the organization. You will ensure that this large / complex program is delivered within specified time, cost, quality, and scope objectives. Your scope of responsibility will include oversight and management of a strategic program, leveraging various skill-sets ensuring a consistent usage of standard program management practices. You will also provide overall leadership, vision, strategic planning and oversight of the execution of plans to ensure successful delivery against the overall delivery roadmap. This role will give you the opportunity to exercise a wide variety of skills and experiences as it blends program management, relationship management, process improvement, and change management skills.

As a Director, Program Management you can look forward to the following responsibilities:

•Builds and fosters a high performance cross-functional Fiserv team ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all program-related projects and track of work.

•Builds and fosters stakeholder relationships and seen as a single point of escalation during program execution. Develops and maintains strong working relationships and strategic partnerships with external and internal key stakeholders across groups and/or business units to maximize effectiveness and influence.

•Ensures a holistic view by coordinating with and monitoring all impacted business processes to support program execution.

•Ensures predictable, consistent, and successful program delivery by establishing joint agreement of the foundational control components including:

•Governance: organizational alignment formalizing overall team structure, roles and responsibilities, and escalation procedures.

•Communication Plan: framework for how information is distributed; types of meetings and alignment of associated tools.

•Project/Program Management: status reporting, integrated schedule, action & issue, risk, decision and change management.

•Establishes mechanisms to set and manage expectations and ensure on-going control of the program.

•Performs ongoing review of program status. Documents program progress including timelines, issues, risks, and successes to maintain program course. Assesses results and determines and implements risk mitigation solutions as appropriate.

•Determines, in collaboration with the various areas, the delivery roadmap, staffing plan, roles, skills, and allocation of the delivery team. Determines if additional staffing is needed for meeting targeted program timelines and maintaining a program timeline with milestones. Communicates program information and status to executives and stakeholders, and provides engagement oversight of the program related projects and tracks of work. Acts as internal point of coordination for discussions relating to approach and is the primary escalation point prior to executive involvement.

•Decision Making/Judgement. The Director should include the team in formulating decisions but should accept accountability for the decision. Provide an honest assessment of the project relative to current and future cost. Proactively acknowledge the time to advance the project to the next stage

•Influencing. Making sure all team members and their line managers and key stakeholders support the project.

•Negotiation. This position may need to interact directly with line managers to ensure resources are available when needed, and to negotiate amendments to the project plan especially those that change deliverable completion dates.

•Meeting Management. The Director is responsible for organizing, facilitating and ensuring follow-up action on issues raised in the meeting. When required, the role will organize corporate program review.

You’re the kind of person who:

Has a strong professional presence and the ability to influence across a large organization. You can communicate with all levels of the organization and have experience leading teams in a program management environment. You are passionate about the opportunity to work on a highly visible initiative for the financial services technology leader.

Basic qualifications for consideration:

•Bachelor’s degree.

•Minimum 10 years of project management experience with at least 5 years of large / complex program management experience successfully delivering multiple cross-functional projects with significant business impact.

•Experience in client facing consulting.

•Experience in software product development, systems integration, and/or software implementation services.

•Experience in driving large scale and complex change efforts. Experience with matrix management of cross-functional processes and teams.

•Experience conducting interdisciplinary discussion and problem resolution.

•Ability to travel 10-20%.

Preferred qualifications for consideration:

•Advanced degree a plus.

•PMP certification strongly preferred.

Who we are:

Financial & Risk Management Solutions business (FRMS) helps financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. Key areas include:

•Financial performance management solutions for budgeting and planning, financial accounting, and funds transfer pricing and profitability

•Financial risk management solutions for credit, market and liquidity risk as well as asset/liability management

•Financial crime risk management solutions for fraud and money laundering detection and mitigation

•Financial control solutions for reconciliation, exception management and account certification

•Solutions for ACH, treasury management, check capture, case management and resolution, float management, and enterprise content management (ECM)

•Consulting services through the Payments Performance Management team.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.