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Job Information

Fiserv Instructional Designer, Card Services in Alpharetta, Georgia

What does a great Instructional Designer do?

The Instructional Designer will produce exceptional training documentation including user manuals, quick references, Workbooks, eLearning, Microlearning, vignettes, and other documents as assigned. You'll craft documentation that contributes to the success of our products and business. You will apply your understanding of products and services to translate complex information into simple, polished, and engaging content.

In this role, you can look forward to:

  • Producing exceptional documentation that enables clients to understand Fiserv’s products and efficiently complete their jobs with minimal service calls.

  • Documenting focus of: Training workbooks, Quick Reference Guides and eLearning development .

  • Applying product-specific knowledge; using skills in graphic design, instructional design, writing, and editing.

  • Managing all aspects of the documentation development and project lifecycles.

  • Producing all documentation deliverables within project timeframes.

  • Analyzing and translating technical and functional designs into user friendly client material.

  • Mastering the department selected style guides and department procedures.

  • Identifying requirements, scope and estimation of work.

  • Determining timeline and reporting progress to project sponsor. (Product Manager/Product Owner).

  • Utilizing online resources. (e.g., applications, databases, and test environments).

  • Transforming complex, unorganized or unstructured data into usable information.

  • Managing every aspect of the daily work associated with a project.

  • Working as the documentation specialist on a development team using Agile development methodology.

  • Creating final content for client-facing documentation.

  • Outlining proposed deliverables or indicate where existing deliverables will change.

Basic qualifications for consideration:

  • High School diploma or equivalent required; Bachelor’s degree in Instructional Design, Business, Professional Writing, English, or Journalism preferred

  • 3+ years of relevant technical writing experience.

  • Experience with the Microsoft Manual of Styles and Standards and department writing standards.

  • Experience with content development tools including desktop publishing, graphics, and word processing. (Word, FrameMaker, Visio, Excel, SharePoint and Adobe Acrobat)

  • Experience with Madcap Flare software and HTML.

  • Experience with eLearning development tools including Camtasia, Captivate, and Articulate Storyline

Preferred qualifications for consideration:

  • Proficiency with SharePoint document repositories and Word templates.

  • Related banking industry experience in platforms, banking applications, payments or online financial solutions.

  • Understanding of content analysis, modeling, design, and structured writing.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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