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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Cloud Engineer

What does a successful Senior Cloud Engineer do at Fiserv?

You will be part of Contact Service Technology team that is responsible for developing and implementing sophisticated Full stack .Net applications and BI solutions in a dynamic purposeful environment. With a background in Azure, Snowflake, .Net and Data related programming you will work directly with business partners, external clients, and other development resources. The environment is .Net Core, ReactJS, Rest APIs, Azure Services, Azure SQL, Snowflake, SSRS, ADF, SSIS, Cognos, Power BI, Python. Integrate various back-end data sources from in-house applications and from third-party tools such as Genesys Infomart, Nice WFM, Nice NPM, Verint Call Recording, Smartguide, Workday. Relationship building is a meaningful aspect of the position.

What you will do:

• Directly collaborate with Architects, Developers and Test Engineers on multiple Contact Center IVR & Chat data sources using Microsoft related technologies.

• Collaborate with Customer Care organization as well as the Business units on an enterprise-wide basis to execute on the ongoing strategy to assess design and development of Client Portal, Middleware and BI/Data warehouse.

• Create world class UI, REST APIs, Data integration and data quality dashboards to support the CCO organization.

• Undertake conversion projects from in-house applications to cloud native technology applications for Contact Service Technology.

• You will work with senior management to define and implement technical processes and procedures within department focusing on client happiness and efficiency.

• Work closely with Product Development and Professional Services developers to resolve complex technical issues aligned to current projects.

• Lead internal technical development training sessions.

What you will need to have:

• 8+ years of experience in client-side web development using JavaScript and JS frameworks.

• 8+ years of experience in .Net Core, ReactJS, Rest APIs, Azure Services, Azure SQL, SSRS, SSIS, ADF, Cognos, Snowflake, Python, Splunk, Dynatrace and Power BI.

• 8+ years of experience in Microsoft BI Technology and SQL Server, IIS, web development

• 8+ years of experience working with Microsoft Visual Studio, GIT Hub, SonarQube, Harness and Database Tools.

• Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience.

What would be great to have:

• Strong knowledge of networks including VPN’s, VM servers, firewalls, load-balancing and terminal service.

• Experience in data models with call center tools such as Genesys Voice Platform, Avaya, Outbound Dialer, Nice WFM, AmplifAI, Verint Call Recording, and Smartguide KMS.

• Experience with Azure Services and Containerization.

#LI-IH1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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