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Job Information

American Express Manager-Business Development in Amex, New York


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. The Global Digital Payments & Partnerships team is a high impact group within Amex Digital Labs responsible for launching, managing, and expanding new digital payments products and partnerships, including Apple Pay, Google Pay, Samsung Pay, Facebook, and other fintech companies/startups.

As Manager, you will lead new and existing global digital payments partnerships. You will own senior-level partner relationships, lead major contract and expansion negotiations, develop the overall partnership strategies, and oversee the go to market planning for new products and experiences. You will collaborate extensively with the Digital Labs product team and a broad range of internal and external stakeholders across Strategic Partnerships, Marketing, and GCO, among others.


  • Lead the global relationship with Samsung Pay and other emerging digital payments partnerships

  • Develop and adapt partnership/go to market strategies to meet AXP goals in the rapidly evolving digital payments landscape

  • Effectively establish, manage, and grow relationships with partners and other key players in the digital payments space

  • Collaborate with product, enablement, and network teams on the development of new products, experiences, and market expansions

  • Identify new business opportunities, negotiate new and expanded strategic partnerships, and obtain internal alignment from senior level key stakeholders

  • Coordinate with advertising, marketing, PR, and international colleagues to maximize the impact of new launches

  • Partner cross-functionally with internal and external teams to support the expansion and ongoing management of the digital wallet platforms

  • Keep abreast of the evolving digital payments landscape to identify new partnership opportunities, drive the strategic roadmap of existing partnerships, and monitor the competition


  • Strong ability to quickly adapt in a rapidly evolving space

  • Strategy, business development, or partner management experience

  • Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners

  • Ability to think strategically and creatively to develop winning digital payment product and platform strategies

  • Creative thinker who can collaborate with product and partner teams to brainstorm and use design thinking to develop compelling consumer experiences that also drive AXP goals

  • Quantitative analytical skills to model customer adoption and usage and assess financial/business impact of partnerships

  • Strong program management skills to lead end-to-end partnership delivery across key stakeholder teams

  • A self-starter with an ability to excel in a dynamic, ever-changing environment and to switch gears as required

  • Strong understanding of consumer behavior and digital trends across categories. Desire to work on dynamic, innovative and evolving initiatives in the digital, mobile and alternatives payments space

  • Bachelor's Degree required, MBA a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Marketing

Primary Location: US-New York-New York

Other Locations: US-New York-Amex - for internal use only

Schedule Full-time

Req ID: 21025529