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Job Description

Our Company’s purpose is to use the power of leading-edge science to save and improve lives around the world in the areas of prescription medicines, vaccines, biologic therapies, and animal health products and technology solutions. We are committed to patients. Our Account Management roles are critical in helping to drive the success of our mission and to ensure profitable access to our products.

The National Account Director (NAD) is the main point of contact for our company in the Payer/PBM segment. They play a crucial role in establishing our company as an industry leader, supporting healthcare partners and providers, improving patient health outcomes, and becoming a trusted resource. Specifically, this Director will be responsible for managing our business relationship with two large national payers and other owned or affiliated entities. This position reports to the AVP of US Top Accounts.

Although Account Assignments can change as needed, this position's primary initial assignments will be Synergie and Centene.

Primary Activities and Responsibilities will include and may not limited to the following:

Leadership

• Builds and maintains trust with colleagues, stakeholders, and customers through effective communication, integration, and collaboration.

• Ability to lead through challenging and ambiguous situations while ensuring that deadlines and objectives are met, by effectively prioritizing tasks based on urgency, impact, and resource availability.

• Ability to influence others and lead without authority during complex situations, fostering collaborative problem-solving and reaching consensus. Experience in navigating diverse teams or stakeholders to achieve common goals.

Clinical Proficiency

• Understands applicable product portfolio to provide approved disease and product information to key decision makers and stakeholders within account(s).

• Leads Our Company's efforts to maximize appropriate utilization of its portfolio while bringing resources to customers that contribute to better outcomes for patients.

• Understanding of external quality initiatives with the ability to clearly align and tailor response to customer’s needs using approved Company resources and messages.

• Understand all aspects of treatment decision factors, including but not limited to knowledge of pathways, protocols, sites of care, guidelines or quality initiatives.

Business Acumen

• Utilizes internal data and data analytics to understand account performance and identify opportunities for appropriate engagement.

• Knowledge of account ecosystem and current emerging market and business trends impacting assigned accounts. Develop and pull-through a coordinated and longitudinal account plan.

• A deep understanding of the unique dynamics of the business to business (B2B) market, including the various factors that influence buying decisions, such as competitive landscape, industry trends, and economic conditions. Ability to utilize approved messages and resources with appropriate healthcare business partners (HBPs) across the account.

• Coordinate across a network of local account teams to ensure contract pull-through and address local requests for contract terms or conditions.

Operational/Account Management

• Establishes strategic approach to the account in alignment with approved guidance from the marketing teams. Aligns brand strategy and tactics with customer needs and business objectives to improve patient health outcomes.

• Builds trust and relationships with key decision makers and stakeholders and influences to understand their objectives, goals, and challenges. Identifies approved resources that align with the customer’s needs. Develops a thorough understanding of all entry access points and knowledge of stakeholders who influence access for the entire enterprise. Understand the same for those operationalizing access.

• Uses approved tools to capture, share and appropriately communicate internally about the customer.

Position Qualifications:

Required :

• Bachelor’s Degree ORa minimum of high school diploma with at least 6 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices)

• Minimum of 5 years of relevant experience in healthcare, life sciences industry, sales, account management or managed care

• Valid Driver’s License and Passport

• Ability to build and develop meaningful customer relationships with senior healthcare executives and key opinion leaders

• Demonstrated financial acumen with ability to communicate value proposition and negotiate, if applicable

• Strong understanding of healthcare ecosystem

• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines

• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations

• Ability to travel up to 50%, including global travel (Europe, Canada, etc.)

Preferred :

• Advanced degree

• US market relationships and customer knowledge

• Current account management experience in PBM, health plan (commercial and government payers) segments of the US healthcare system. Broader customer experience in specialty pharmacy, retail pharmacy, distribution, and other organized healthcare system entities also desirable.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$181,600.00 - $285,800.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

50%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

11/25/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R323846