Job Information
A.O. Smith Customer Service Representative - Order Entry in Ashland City, Tennessee
Customer Service Representative - Order Entry
- Date:Dec 11, 2024
Location: Ashland City, TN, US, 37015
Company: A. O. Smith Corporation
Company / Location Information
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.
Primary Function
To provide or obtain sales order information, resolve order problems, and implement special requests by reviewing/entering orders via email, fax, and EDI. Then, to work with internal customers to plan and expedite delivery of ordered items as efficiently as possible.
Responsibilities
Receives and handles customer requests and complaints regarding orders via phone, fax, or computer.
Informs customers of parts prices, shipping dates, anticipated delays, and any additional information needed by customer.
Follows up with customers when necessary to advise regarding shipment delays and/or to obtain additional information.
Checks inventory and schedules shipment of customer orders.
Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Deescalates upset customers and resolves issues in a professional manner.
Monitors tools to identify past due orders and expedites planning process.
Monitors and resolves any orders that are incomplete, blocked, or on-hold.
Performs other duties as assigned by supervisor.
Performs quality review audits of orders already processed.
Prioritize incoming orders and requests by state of urgency.
Assists with specialty heater customization process.
Develops cohesive rep relations to ensure customer satisfaction.
Identifies correct specs for units to ensure customer gets product that meets state/city/customer requirements.
Qualifications
High School Diploma or GED; Associate degree preferred
3+ years related work experience or training
Additional Qualifications
Demonstrated proficient computer skills including all MS Office products and utilizing different internet browsers
Must have excellent communication skills
Must be able to multi-task and work under time/date driven deadlines
Must be able to work in a fast paced and changing environment with sense of urgency
Must have problem solving/troubleshooting skills
Typing speed of 45 WPM minimum
Experience in SAP, preferred
Education
High School Diploma or GED
Associate Degree in Related Field
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
Nearest Major Market:Nashville