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Job Information

Southern Company Business Support Analyst II/Payroll Analyst in Atlanta, Georgia

Business Support Analyst II/Payroll Analyst



Southern Company is a leading producer of clean, safe, reliable and affordable energy, and we approach each day as a vital step in building the future of energy. At Southern Company we are always looking ahead, and our innovations in the industry—from new nuclear to deployment of electric transportation and renewables —help brighten the lives and businesses of millions of customers nationwide.


This position is responsible for supporting centralized payroll functions for employees, vendors, and internal and external customers across the organization. The responsibilities include, but are not limited to, analyzing large time and pay data sets, legal withholdings, military differential calculations, understanding and interpreting discrepancies in the data, manual pay calculations, and processing payroll related transactions.

This position is responsible for researching, resolving and responding to payroll related inquiries while providing excellent customer service. This position provides additional support for system issues, system upgrades, and regression testing.


Job Experience and Education

  • Bachelor’s degree required in Accounting, Business, Communications, Information Systems or related field.

  • Minimum 3-5 years' work experience in payroll, technology or customer service

  • Oracle HCM(Cloud), Payroll, Time and Labor strongly desired

  • Experience with interpreting benefit policies related to time entry desired.

  • Experience with applying Labor laws, including the Fair Labor Standards Act desired.

  • Experience processing and analyzing legal documents and pay practices.


  • Partner with other teams within Payroll Services, HR Service Center, and other organizations across the system to in order to achieve time sensitive deadlines.

  • Ensure the accurate and timely processing of team reports and payroll functions.

  • Operate in compliance with federal, state, and company guidelines.

  • Participate, as part of a team, in job rotation/rotating roles

  • Provide process and system support.

  • Utilize effective communications and networking to maintain a team environment.

  • Assist with payroll calls, payroll processing email box, and cases assigned in ServiceNow!

  • Answering inquiries from employees, management, and internal/external business partners

  • Perform other payroll related duties as assigned.

Knowledge, Skills and Abilities

  • Knowledge of payroll, timekeeping, and HR systems – as well as vendor systems and interfaces

  • Ability to handle multiple tasks, processes and projects timely and accurately.

  • Proficiency required in desktop applications including Microsoft Office

  • Cross-functional collaboration with business partners​​​​​​​Must possess excellent customer service skills along with the ability to anticipate problems or concerns and demonstrate a strong track record of effectively resolving complex problems and responding in a timely manner​​​​​​​.

  • Must be analytical, detail oriented, process driven, and comfortable with a highly structured team environment.

  • Ability to successfully deal with challenging customers and support difficult situations while delivering exceptional customer service is a key attribute of this position.

  • Willing to work weekends and excess straight time as needed.

Behavioral Attributes

  • Models Our Values of Unquestionable Trust, Superior Performance and Total Commitment

  • Ethical Behavior: Is widely trusted; deals fairly and ethically with everyone; presents facts in an honest and direct manner; maintains strict confidentiality of sensitive information.

  • Innovation: Looks for ways to improve workplace effectiveness; solicits the creative ideas of others; efficiently works within budget and time constraints; exhibits willingness to work out of comfort zone.

  • Diversity: Values differences in people; understands different perspectives and frames of reference; recognizes the link between diversity and organizational success and supports an inclusive workplace.

  • Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; maintains effective relationships across organizations.

  • Teamwork: Communicates openly and values honesty; listens to others; works with others toward common goals. ​​​​​​​


This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. #LI

Job Field: Accounting & Auditing

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2011314