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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

Director-Digital Product Management - Blueprint Log in and Navigation will focus on optimizing discoverability of the Business Blueprint platform across American Express web and mobile assets. This role also oversees the ability for customers to seamlessly log in to their Blueprint account with minimal load times with the primary goal to drive engagement by ensuring that existing customers can seamlessly access Blueprint and navigate it effectively.

Key Responsibilities:

• Lead initiatives to make Blueprint more discoverable for existing customers by partnering across the enterprise to improve search and navigation functionality.

• Drive the development of intuitive navigation patterns within Blueprint and other American Express assets to ensure users can easily find relevant resources, tools, and information for their small business products.

• Collaborate with customer experience teams to map out key touchpoints and improve navigation for existing customers, identifying friction points to optimize the log-in process and overall user flow.

• Work closely with business partners, engineering, UX and compliance teams to ensure that all improvements and features are fully tested, compliant, aligned with user needs, and scalable across platforms.

• Leverage data and analytics to identify areas where users drop off during log-in or navigation, and implement solutions to improve retention, engagement, and Blueprint usage.

• Oversee the integration with enterprise log in and multi-factor authentication (MFA) capabilities.

• Decommission legacy log in flows

Minimum Qualifications:

• 8 years of experience in some combination of product strategy, product development, strategy, or financial services.

• Track-record of successfully supporting strategic initiatives, including the development of business cases.

• Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.

• Ability to break down complex problems in simple ways and build enthusiasm around a strategic initiative.

• Experience coordinating between Product, Business and Technology teams to define, prioritize, & deliver projects.

• Self-starter and solutions-driven, with a willingness to learn and adapt to new responsibilities.

• Comfort in a fast-paced and high growth environment.

• Effectively challenges the status quo and able to respectively voice a contrasting point of view.

• Software application skills – proficiency in Excel, PowerPoint, Jira, Tableau and other product analytics tools.

Preferred Qualifications:

• Familiarity with modern log-in technologies such as OAuth, SSO, and biometric authentication. Ability to collaborate closely with technical teams to implement solutions.

• Strong understanding of creating cohesive, user-friendly log-in and navigation experiences across both web and mobile platforms.

• Experience in using data and analytics to optimize product experiences and decision-making.

• Proven ability to lead cross-functional teams, align partners, and drive complex projects to completion.

• Takes a project from ideation to delivery. Able to prioritize in ambiguous situations.

• Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.

• Adapts to quickly changing priorities and conditions; copes effectively with complexity and change.

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Product

Primary Location: US-New York

Other Locations: US-Georgia-Atlanta, US-Arizona-Phoenix

Schedule Full-time

Req ID: 24020473