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Job Information

UPS UPS Capital Account Management Rep in Atlanta, Georgia

Job Summary

This position is responsible for retaining and growing UPS Capital's customer business. The incumbent uses available resources to learn customers’ businesses, identify business needs and proactively contact customers to review UPS Capital’s products/services and meet their needs. This role is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts and answering customer questions. This position works with account managers, business development officers and sales support representatives to coordinate account strategies and contract agreements, as well as provide account alignment. The incumbent must be able to work flexible shift hours (between the hours of 8am to 8pm).

This position maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.). The incumbent is responsible for providing direction to successfully onboard new customers to ensure planned revenue growth and customer satisfaction. This position researches customers with declining revenue to identify retention opportunities. This role questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures and risk mitigation needs. The incumbent develops internal relationships with Product Managers, Sales and Operations support staff to enhance customer solutions and responsiveness.

Responsibilities

  • Maintains up-to-date knowledge of UPS’s products/services to generate solutions that meet customer needs

  • Researches competitor strategies and capabilities to identify ways to position UPS Capital’s products/services advantageously and retain business

  • Enters customer information and opportunity details into a database to provide information to management

  • Researches customers’ businesses to develop account management and retention strategies

  • Follows up with customers on project start date to verify customer billings are properly set up and occurring to address additional issues

Preferences

  • Demonstrates an understanding of products, services and customer facing technology solutions offered by UPS along with their features and business applications; describes general customer profiles targeted by the company

  • Displays an understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements

  • Understands competitor’s tactics, product/service offerings and strategies; translates competitor performance and actions into implications for UPS

  • Works with others to research stakeholders' and key decision-makers' needs, requirements and perspectives

  • Describes in general terms customer characteristics, preferences, history, processes and constraints; lists what products/services are currently used by customers; uses knowledge of customers to provide input into which products or features to promote

  • Understands customer’s general business needs and knows the account status; provides information about accounts for use in planning account strategy

  • Possesses knowledge of techniques for soliciting and gathering information

  • Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions

  • Establishes and maintains entry level contacts in customer organizations; builds relationships to further understand customers’ business and objectives

  • Demonstrates an understanding of risk management principles; identifies the risk factors that impact a client’s insurance eligibility

  • Bachelor's Degree (or internationally comparable degree)

  • Bachelor’s Degree (or internationally comparable degree) in Business, Business Administration, Marketing, Sales or related field

  • Property and Casualty insurance license

  • Customer Service experience

  • Account Management or Inside Sales experience

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Company: UNITED PARCEL SERVICE

Category: Sales

Requisition Number: 325193

Location: Atlanta,Georgia

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