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Additional Information Pay: $25.00/hour

Job Number 25045530

Job Category Administrative

Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States, 80019VIEW ON MAP (https://www.google.com/maps?q=Gaylord%20Rockies%20Resort%20%26%20Convention%20Center%2C%206700%20North%20Gaylord%20Rockies%20Boulevard%2C%20Aurora%2C%20Colorado%2C%20United%20States%2C%2080019)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

Serve as a point of contact for front-line employees and managers communicating with them by phone, email and face-to-face to respond to questions and requests regarding their attendance, scheduling and statistical expectations. Manage the phone and correspondence volumes while attending the Call Management System and communicate with managers as needed. Monitor overall call volumes and monitor and/or investigate associate non-adherence issues. Troubleshoot and report general phone problems and aid in the identification and correction of issues. Attend to and resolve applicable concerns of phone associates, managers and others. Record attendance variations from schedules and update computer system. Generate attendance and payroll reports. Prepare, maintain, analyze, develop and distribute statistical reports for use with daily reporting, monthly budgeting, end-of-year budgeting and call center productivity. Prepare ad hoc reports or statistics as requested by management. Enter and retrieve information contained in computer databases using a keyboard, mouse or trackball to update records, files, spreadsheets and answer inquiries from other associates and managers. Prepare documents using word processing, spreadsheet, databases or presentation software. Transmit information or documents using a computer, email, mail, or facsimile machine, including proofreading and editing information to ensure accuracy and completeness. Enter and locate work-related information using computers.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

The pay rate for this position is $25.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The application deadline for this position is 21 days after the date of this posting, 3/14/2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.