HCA, Hospital Corporation of America EHR Support Analyst in Austin, Texas
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//JOB SUMMARY The EHR Support Analyst serves as a key onsite clinical ITG resource for facility implementation and support of a limited set of clinical applications. Primary responsibilities include assisting with facilitation of the facility's core clinical systems team on clinical ITG activities, second level support as a local clinical subject matter expert on a limited set of applications to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and participation in new module/application testing and implementation for the facility.
The EHR Support Analyst works under the guidance of the ITG Director at the facility, a member of the EHR Support Team to perform their duties. This individual facilitates and manages maintenance of facility-specific dictionaries and provides input to division policies and procedures, training, and best practices for use within the facility. This individual works with the EHR Support Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.
GENERAL RESPONSIBILITIES * Serves as a key onsite clinical ITG resource for facility implementation and support of a limited set of clinical applications. * Assists in facilitating the facility's core clinical systems team on clinical ITG activities * Provides second level support as a local limited clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues. * Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests * Provides on-call assistance as needed. * Participates in new module/application testing and implementation for the facility * Participates in software update testing * Facilitates and manages maintenance of facility-specific dictionaries * Provides input to base division policies and procedures, training, and best practices for use within the facility * Works with the Division EHR Support Team and facility core team members to deliver hands-on training as needed. * Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a limited set of clinical applications. * Performs quality audits and tracks metrics related to system use * Participates in meetings as a member of facility clinical leadership * May develop clinical application reports as needed * Promotes system security and patient confidentiality and helps ensure compliance * Coordinates the execution and use of tools for audits * Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) * Adheres to Code of Conduct and Mission & Value Statement * Participate in special projects as needed and performs other duties as assigned RELEVANT WORK EXPERIENCE * 1 years EDUCATION * Bachelor’s Degree Preferred OTHER/SPECIAL QUALIFICATIONS KNOWLEDGE, SKILLS & ABILITIES:
Required: * Understanding of clinical operations and processes * Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines * Demonstrated ability to establish and build strong relationships across a broad range of personality types * Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing * Demonstrated customer orientation * Excellent leadership and teaching abilities * Demonstrated advanced computer skills * Must be able to drive to assigned sites to complete work Preferred: * Proficiency in various programming and clinical application reporting tools * Customer service orientation and/or training CERTIFICATE/LICENSE: * Licensing or credentials within specific clinical specialty preferred, if available. * Possession/Maintenance of specialty clinical licensure is strongly desired. * Valid state driver’s license and proof of auto insurance, if applicable. PHYSICAL DEMANDS/WORKING CONDITIONS: * Requires prolonged sitting, some bending, stooping and stretching. * Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier,telephone, calculator and other office equipment. * Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. * Work is performed in an office environment. * Work may be stressful at times. Contact may involve dealing with angry or upset people. * Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. * Travel between facilities in a geographic zone may be required. HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It’s an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we’re connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.
Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job: *Information Technology
Title: EHR Support Analyst
Location: Texas-Austin-Field IT%26S - Central/West Texas Division
Requisition ID: 25473-15051