Job Information
Hyatt Front Office Manager in AUSTIN, Texas
Description:
The Driskill joined the Hyatt family of hotels in 2013 and has become a benchmark for the Unbound Collection by Hyatt. Since its opening in 1886 the hotel has been an integral part of the fabric in the city of Austin known for its legendary service and historical ties to Texas and Austin. This is an exciting leadership opportunity in the Rooms division with a growing company!
The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash/credit card handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
Ensure proper staffing levels for customer service goals
This position requires a flexible schedule, including working weekends and holidays.
BENEFITS | LOVE WHERE YOU WORK! | Hyatt is proud to be named to Fortune’s list of “100 Best Companies to Work For” for the tenth year in a row! With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.
We care for people so they can be their best .
Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
Affordable Benefits after 30 days - full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
Referral Bonuses - for bringing new members to our team
Discounted Room Nights - at Hyatt Hotels around the world
12 Free Hyatt Room Nights per year – after 90 days of service
Parking discounts – discounted parking in downtown Austin
Bus Passes – under $10/month, paid through payroll deduction
Paid Time Off – Vacation, Sick days and Holiday pay
Healthcare FSA - saves you money for medical expenses
Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
Employee Assistance Program – 24/7 emotional support, legal guidance, personal & financial resources
Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
Hyatt/The Driskill is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications:
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, motivational leader, strong communicator, problem-solver, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word, Excel, and Outlook
Must have excellent organizational, interpersonal, and administrative skills
Ability to manage several tasks at once
Primary Location: US-TX-Austin
Organization: The Driskill
Pay Basis: Yearly
Job Level: Full-time
Job: Front Office
Req ID: AUS009188
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Hyatt
-
- Hyatt Jobs
