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Job Information

Hyatt Guest Services Operator - Full-Time in AUSTIN, Texas


More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality.

Miraval Austin is seeking a Guest Services Operators to join our growing team. This position is responsible for switchboard operations throughout the property, prioritizing tasks requiring action, dispatching housekeeping and maintenance calls, and maintaining dispatch logs while answering the phone promptly, professionally, and courteously. In addition to phone duties, this position will prepare welcome cards and amenities and perform various administrative duties. We are looking for colleagues who can make a connection to our guests, are empathetic and compassionate, and are engaging and friendly.

Miraval Austin sits nestled in 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis and just 30 minutes from downtown Austin. Miraval Austin features 117 guest rooms, conference facilities, a beautifully-appointed restaurant with an exhibition kitchen and outdoor patio, full-service spa with infinity edge pool, fitness center, horse stables and covered arena, farm, a challenge course, and many other facilities and amenities available to our guests at this all-inclusive resort.

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

  • Paid time off forpart-time colleagues.

  • Free parking and colleague meal.

  • Complimentary and discount Hyatt nights.

  • Use of facilities, ability to participate in classes, anddiscounts on Spa services.

  • 401(k) and ESPP.

Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.


  • 1 year of related experience and/or training

  • Customer service experience required

  • Must have both morning and evening availability

  • Computer experience required

  • Must be able to read, write and speak English.Ability to speak Spanish is a plus

  • A true desire to satisfy the needs of others in a fastpaced environment.

  • Must be completely flexible and be able to workweekdays, weekends, and holidays

Primary Location: US-TX-Austin

Organization: Miraval Austin Resort and Spa

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: AUS005367

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.