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Abbott Manager, Customer Education in Austin, Texas

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

Our Neuromodulation business is an area of expertise for Abbott. This business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. Our Solutions include Proclaim (TM) XR SCS System, the #1 Spinal cord stimulator on the market, Proclaim (TM) DRG Neurostimulator, the only FDA approved DRG therapy and a market leader in radiofrequency ablation therapy, Abbott RFA. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. Our deep brain stimulation technology for progressive diseases help people manage their Parkinson’s disease and essential tremor symptoms, steering away from side effects.

Our location in Austin, TX, currently has an opportunity for a Manager of Customer Education. This position has the responsibility to ensure that internal and external strategic stakeholders have a clear understanding of the strategic objectives and goals as outlined by Abbott Neuromodulation Leadership. In collaboration with commercial teams and medical affairs, this individual works to deliver consistent and engaging content that supports the business’ global growth objectives. The primary purpose of this role is to develop, implement and manage education initiatives that align to and drive business strategy of Abbott Neuromodulation, and manage the operations team for education.


  • In collaboration with multiple stakeholders (Education, Marketing, R&D, Sales, etc.), develops, implements and executes new and continuing customer education

  • Adapts, implements and executes curricula and training content through multiple channels to develop clinical competence and technical knowledge.

  • Executes continuing education for physicians, fellows, and other customers through customized education programs in the field and at national programs.

  • Develops metrics to assess effectiveness of educational programs and quickly implements changes to educational programs as needed.

  • Engages field organization through periodic visits to understand the current selling, competitive, clinical and healthcare environment and makes necessary changes to the curriculum to ensure customers are adequately trained.

  • Oversees the process to ensure training materials and delivery strategies are updated and relevant to the needs of our customers through cross functional collaboration

  • Maintains an in-depth knowledge of Abbott products, therapies, customers and business objectives to develop, implement and execute educational programs

  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

  • will work closely with the sales and marketing leaders to align initiatives that are developed, executed and measured for HCP engagement and impact.

  • Supervises activities of Customer Education personnel with regards to program oversight and operations. Oversees personnel and ensures activities related to scheduling, logistics, reconciliation of the quarterly program budget, and compliance within the Legal and Regulatory environment are met.

  • Monitors the budget through quarterly analyses of departmental spending, program costs, operating expenses, and resource allocation.

  • Determines and develops annual reports that demonstrates relevant metrics.

  • Will be a key player in implementing and identifying business needs for Key Opinion Leaders (KOL) to deliver strategic message for peer to peer programs and other educational programs.


  • Bachelor’s degree

  • 5-7 years in clinical applications role or equivalent

  • Minimum 2+ years in industry

  • Minimum 3+ years of clinical experience

  • 1+ year clinical RL training experience

  • must be able to effectively communicate to health care professionals, foster and support the relationships and recommend approaches to most effectively leverage business needs with health care professionals via educational strategies

  • Annual certification required by Medical Monitor as well as Supervisor

  • Occasional or regularly scheduled overtime is a requirement of this position

  • Travel required, up to 40%.


At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development , with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation, incentives and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com at http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com at http://www.abbott.com/ , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com