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Job Information

Merck Technical Analyst, Process Optimization in Austin, Texas

Job Description

Our Company Manufacturing Division vision is to be the most trusted and competitive supplier of pharmaceuticals, vaccines, biologics, and animal health products to the world’s patients and customers, supporting the company’s mission and enabling growth. Digital Manufacturing Division delivers value to our Company Manufacturing Division through ownership of digital manufacturing solutions and factory automation excellence combined with deep business process knowledge.

The Technical Analyst is a member of the Digital Manufacturing Division, Process Optimization product team. The role shall engage in IT system implementations and lifecycle management to support the process analytical technology (PAT) capability globally across Our Company facilities. The role shall work as part of the product team, collaborating with the Global Science Engineering and Commercialization (GSEC) business stakeholders and the IT software vendors to perform software installations, configuration, testing, change and release management, system administration, resolve technical issues, and manage the System Development Lifecycle (SDLC)


  • Perform IT system installation, configuration and system integrations

  • Create Jira epics, backlog items, System Development Lifecycle (SDLC) deliverables e.g. requirements specification, design specification, installation and operational qualification documents, user acceptance testing, IT system standard operating procedures (SOPs) and training materials

  • Provide technical support for the system through incident management, problem management, root cause analysis, technical trouble shooting, software patching, partnering with other cybersecurity and IT infrastructure (e.g. windows, database, networking) teams

  • Collaborate with the product team, business stakeholders, and IT vendors to provide critical input to product backlog and influence technology product roadmaps

  • Learn about the business use of the IT systems - the associated manufacturing process analytical processes (e.g. multi-variate data analysis), provide recommendations on next-gen solutions

Required Experience and Skills:

  • Minimum High School Diploma

  • Minimum 3 years of experience in IT system analysis, application installation, configuration and integrations

  • Technical knowledge of SQL, Windows/Linux Servers, Databases, programming languages, and Cloud Computing (AWS)

  • Understanding of IT System Development Lifecyle (SDLC) and IT service management

  • Knowledge of Agile Scrum methodology

Preferred Experience and Skills:

  • Bachelor’s degree in computer science, Information Technology or related engineering field

  • Experience in Biopharma Manufacturing and Good Manufacturing Practices (GMP) environment

  • Knowledge or Experience with any of the following: analytics, data engineering, data science, statistical, AI/ML, multi-variate data analysis modeling, programming languages (e.g. python), visualization tools (e.g. power BI)

  • Experience with JIRA, Confluence

  • Process Analytical Applications e.g. SIMCA-Online Real-Time Process Monitoring Software

  • AWS and ITIL framework certifications




In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separationpackage, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$80,320.00 - $126,500.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here (https://www.benefitsatmerck.com/) .

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:



1st - Day

Valid Driving License:


Hazardous Material(s):


Required Skills:

Configuration Management (CM), Data Engineering, Data Visualization, Design Applications, Perform Testing, Software Development, System Designs, Systems Integration

Preferred Skills:

Animal Health Care, Animal Health Care, Business Management, Business Process Analysis, Business Process Integration, Business Process Management Software, Business Process Testing, Business Technology, Data Science, Information Technology Management, IT Business Management, IT Development, IT Infrastructure Management, IT Infrastructure Operations, IT Management Software, IT Performance Management, IT Procurement, IT Project Implementation, IT Project Lifecycle, IT Service Delivery, IT Service Management (ITIL), IT Systems Development, Knowledge Process Outsourcing, Process Consulting, Process Engineering {+ 9 more}

Requisition ID: R269136