Job Information
T. Rowe Price Manager, Client Implementation Management in Baltimore, Maryland
There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.
Team Summary
The Managed Accounts Implementation team is responsible for leading Sponsor program and client onboarding activities and other change events, following a project management discipline, that potentially bring with them requirements outside of TRP standards. The group is accountable for implementing new business and leading cross functional account change events. This requires liaising between all internal and external stakeholders to ensure all documentation and operational requirements are fulfilled prior to inception/effective date. The team proactively identifies and addresses all client operational needs, offering and developing solutions to optimize the client experience related to Sponsor and client on-boarding, offboarding and lifecycle events in between.
Role Summary
Responsible for complex onboarding activities related to client operations and anticipating issues that can arise. Reviews and identifies issues, reports findings, and provides preliminary recommendations. Resolves complex operational issues as required, in accordance with regulatory requirements and consumer laws.
Responsibilities
Oversees and manages client operations and administration support activities for clients. Services clients through the client life cycle, resolves complex operational issues, and monitors requests through execution. Escalates complex issues and requests to more senior staff as needed.
Analyzes data to develop informed operating or servicing agreements. Negotiates operational servicing requirements based on analysis. Facilitates resolution of complex operational needs and escalates complex, nonstandard servicing requirements and engages more senior staff to develop applicable solution to highly complex operational issues
Communicates on a regular basis with complex and challenging clients and their service providers to deliver high-quality services. Facilitates the communication of information to internal parties. Ensures resolution activities are in accordance with the local regulatory requirements.
Leads internal activities and initiatives designed to improve the client operations process and ensure a high-quality client experience. Helps develop process improvements.
Typical Qualifications:
Bachelor's degree or the equivalent combination of education and relevant experience AND
5+ years of total relevant work experience
Preferred Qualifications
College/University degree and 6 years of related work experience, or
Associate degree and 8 years related work experience, or
High School diploma/equivalent and 10 years related work experience
Operational expertise and knowledge of requirements and the process for onboarding Managed Account Sponsors and clients.
Knowledge of the investment management operations landscape and trends
Experience working with Managed Account product ranges
Proven project management skills and capabilities in cross functional environments
Critical thinking, analysis and interpretation of data
Performs well under time-sensitive deadlines
Independent worker who is results driven
Strong client management and relationship building skills
Excellent communication and interpersonal skills
Ability to manage multiple priorities; flexible
Ability to communicate technical concepts and ideas to non-technical audience
Experience with 3rd party vendor engagement and partnerships
Possess excellent organizational skills
Ability to identify potential issues and escalate appropriately
Ability to navigate through internal and client organizations for decisions and sign-off
Proven ability to identify and develop process improvement changes
Experience coordinating and directing cross-functional teams
Exposure to project management systems, tools, and methodologies
FINRA Requirements: FINRA licenses are not required and will not be supported for this role.
Work Flexibility: This role is eligible for remote work up to two days a week.
Commitment to Diversity, Equity, and Inclusion:
We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
Benefits: We invest in our people through a wide range of programs and benefits, including:
Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
Flexible and remote work opportunities
Health care benefits (medical, dental, vision)
Tuition assistance
Wellness programs (fitness reimbursement, Employee Assistance Program)
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on–now, and over the long term.
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