Job Information
3M Analyst - Customer Issue Resolution in Bangalore Kar, Indiana
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
Job Summary:
Primary contacts are external and excellent interpersonal skills are essential.
Demonstrate ability to influence customers and turn issues into positive interactions.
Working knowledge of Customer Issue Resolution and/or Credit & Collections theories and practices.
Complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards.
Drives collection mindset and defines strategies to optimise Collection time and interactions.
Interacting with customers, Corporate Quality, Businesses, process streams in the region and COE as appropriate.
Ensures timely release of credit blocked orders, partners with COE to share customer knowledge and highlight risks
Account reconciliation, Balance confirmation, Dunning letters submission.
Modern Trade, Ecom accounts handling experience is needed
Roles & Responsibilities:
Payment Requests for held Credit Blocked Orders
Perform Collections
Remittance requests & Customer facing Cash Application support
Payment collection processing post invoice
Customer Relationship Owner
Intake, Feedback & Escalation point for Post Invoice Customer Queries
3M Complaint Case owner on behalf of customer
Triage & Assign Complaints
Liaison for Customer ReturnsReview & Release Credit Blocked Orders
Act as Resolution Owner for Complaints
Status Reporting & Monitoring
Trend Analysis
Engagement with Business and Process Partners
Minimum Qualifications & Skills Needed:
Graduation in Commerce & Masters in Commerce or MBA would be the added advantage
Skillset needed :
Bachelor degree or higher
Fluent in written and spoken English
Another relevant language is a plus
Improvement mind-set, can-do attitude
Well organised, Team player
Strong process skills
5+ years experience in either Customer Service, Customer Issue Resolution or Accounts Receivable processes
Good customer facing skills
Good negotiating skills
Results and KPI driven
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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