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Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

Construction Digital & Technology is hiring a product consultant for digital solutions in China. In this role, you will support equipment management and productivity product development and go to market initiatives as a subject matter expert of digital products. This role is for an experienced and passionate individual contributor who enjoys working collaboratively and who can handle assignments that are complex, challenging and lend themselves to strategic decisions and recommendations. This position also prioritizes opportunities through team member influence, product group alignment, and industry relationships to position Caterpillar's digital products.

Job Duties:

• Develop strategies to improve Caterpillar technology utilization through an improved off-board ecosystem.

• Work across the organization to identify and prioritize the largest opportunities for alignment, develop necessary business cases, and define the approach to deliver.

• Drive alignment across the team on key business objectives and priorities, ensure appropriate resources are in place to execute, and synchronize development across the organization to deliver key projects.

• Lead cross-functional go-to-market teams where on-board technology, off-board services, and commercial strategies meet, actively participating in all decisions for taking the technology to market: voice of customer collection, marketing, financials, and deployment readiness.

• Coordinate support for customer operations.

• Maintain product playbook and deliver training for annual product updates.

• Develop and manage product marketing communication materials.

This position requires travel of 50% or more.

Skill Descriptors

Bachelor’s Degree in accredited program for engineering or digital technology or equivalent in experience.− Technology product development or go-to market experience.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Working Knowledge:

• Communicates the importance of customer needs/expectations and commits to resolving them.

• Researches and verifies customer needs and expectations.

• Solicits customer satisfaction feedback and acts on improvement opportunities.

• Helps link organizational objectives to customer needs and expectations.

• Meets regularly with customers to understand their wants, needs and expectations.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Working Knowledge:

• Follows proper data gathering and analysis processes and policies.

• Reports problems that arise in the data collection process.

• Participates in gathering and analyzing an organization's data based on requirements.

• Documents data from various sources and in various formats.

• Utilizes basic data collection and evaluation tools and techniques.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

• Delivers helpful feedback that focuses on behaviors without offending the recipient.

• Listens to feedback without defensiveness and uses it for own communication effectiveness.

• Makes oral presentations and writes reports needed for own work.

• Avoids technical jargon when inappropriate.

• Looks for and considers non-verbal cues from individuals and groups.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Working Knowledge:

• Provides prompt and effective responses to client requests and interactions.

• Monitors client satisfaction levels on a regular basis.

• Alerts own team to problems in client satisfaction.

• Differentiates the roles and responsibilities in a business relationship.

• Works with clients to address critical issues and resolve major problems.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

六月 28, 2024 - 七月 12, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.