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Job Information

Fiserv Director, Cyber Regulatory Response in Berkeley Heights, New Jersey

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Cyber Regulatory Response

What does a successful Director, Cyber Regulatory Response do at Fiserv?

Our Cyber Security Communications and Oversight team has many functions, one of which is the management of all external audit activities for the cyber security organization. As a large service provider to financial institutions, Fiserv undergoes continuous monitoring and supervision by the Federal Banking Agencies and various state regulatory bodies. As a member of our team, you will be the face of the Global Cyber Security Services organization and the Cyber Security Program to regulatory examiners. You will collaborate with the Fiserv Exam Management team and IT Risk team regularly to receive, review and ensure that examiner requests interpreted, assigned and distributed appropriately. For those requests assigned to GCSS, you will draft and/or collect from cyber security SMEs, revise and finalize written responses with our senior leaders.

In addition to supporting the regular supervisory and examination activities, you will advise technology SMEs, management and business partners on potential impacts to compliance to ensure broader regulatory compliance requirements are considered with cyber security requirements and program activities. Proactively identify potential compliance deviations, work with the owner within cyber security to identify short and long-term remediation plans that effectively address root causes, as well as identify any compensating controls. Additional duties may include supporting responding to requests from international regulators, assisting the team with other external audits or assessments and providing consultative type support to other organization in the development of their responses.

What you will do:

  • Understand, communicate and commit to the organization’s vision, goals and strategies for cyber security and their relationship to federal and state regulatory compliance.

  • Analyze complex issues, apply appropriate analysis and monitoring, and use sound judgement to make strategic and operational recommendations to promote regulatory compliance goals.

  • Establish and maintain a monitoring program for federal and state regulatory compliance performance using key indicators.

  • Foster and champion, an environment that promotes compliance, continuous improvement, appropriate and effective controls, quality outcomes, self-detection and remediation.

  • Build relationships across the organization, while leveraging individual and cultural diversity to assist in achieving goals and objectives.

  • Align compliance and legal requirements with the cyber security strategic focus and work with cyber security leaders make adjustments when necessary.

  • Monitor implementation of new and revised controls, procedures, and processes for compliance

What you will need to have:

  • 5-7 years’ experience in financial/banking federal and state regulations related to financial services/service providers.

  • Strong technical background

  • Ability to translate technical language to language easily understand by non-technical audiences.

  • Strong Risk Management and Program Management background

  • Strong analytical/negotiation/Communication skills

  • Experience interpreting and implementing compliance rules and mandates.

  • Proven problem-solving skills from problem assessment to solution selection.

  • Ability to identify alternatives and make contingency plans

  • Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities.

  • Must work with little supervision, be detailed orientated and have the ability to make independent judgment for priority and completion of each task


This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name

  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.