Marriott Data Scientist, Digital/Decision Engine in Bethesda, Maryland
Job Number 20055880
Job Category Sales and Marketing
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Position Type Management
Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Are you passionate about the power of big data to drive customer value? Do you enjoy maneuvering complex data sets to build elegant Machine Learning models? Do you go beyond building models to ensure they are actionable? Do you list Python or R as one of the languages you speak?!
Marriott, the world’s largest hotel company, is seeking someone like you to help enhance data science capabilities to drive customer engagement and value with the personalized experience. This position is part of specialized team of Data Scientists collaborating on projects that may support any number of business areas within Marriott. Projects could include the creation of predictive models, complex statistical analyses as well as Machine Learning driven strategies.
Education and Experience Preferred
Bachelor’sdegree or Master’s degree from an accredited university in in Computer Science,Applied Mathematics, Data Science, Economics, Statistics, Operations Research,Engineering or other quantitative discipline
2+ years’experience as a quantitative Data Analyst/Data Scientist or a related role withdomain knowledge in customer, marketing and digital personalization. Master’s degree with less years’ experience but with strong machine learning/AIconcentration also considered. Proven trackrecord of developing, scaling and implementing statistical models incustomer facing environments
Strongprogramming skills: R, Python along with stellar visualization and persuasivestory telling
Python, R, SQL
CORE WORK ACTIVITIES
Participates in major data science projects
Brings working knowledge of latest techniques and technologies toadvance the machine learning capabilities of Marriott
Mines large data sets (billions of rows) for insights and recommendations
Participates in projects to build predictive and prescriptive models
Partners with peers and leaders on the team to ensure insights areclearly communicated to project stakeholders
Creates compelling visualizations to influence leaders and businessdecisions.
Shares data modeling knowledge and expertise in support of Business asUsual projects and analysis when required
ProvideTechnical Support and Consultation
Provide machine learning models for complexmulti-channel programs, platform evaluations, and strategic planning
Participate in the development and evaluation ofalgorithms that support Marriott’s “Customer Decision Engine” that drivespersonalization across all customer touch points
Marshals internal data management, reporting,analytic and research resources and, when appropriate, selects and managesexternal suppliers, ensuring timely, on-budget delivery on expectations.
Identifies and pilots innovative analytic andmodeling techniques.
Keeps up-to-date technically and is a role modelfor the application new domain knowledge to the job.
Collaborateacross Customer Experience and Brand, Marketing, Sales, and Consumer Services (ConsumerOperations) Discipline and Continent Teams.
Performcomplex analytics projects across broad set of stakeholders, clearly aligningon business and data needs, managing expectations, and delivering results in atimely manner.
Providebusiness-minded analytics and modeling support, both working well with data anddemonstrating strong business acumen
Partnerwith the broader Customer Experience Analytics team, including Digital &Distribution and Marketing, Loyalty, and Media Analytics, to support themission of the CX Analytics team
Providesguidance to Data Management and Reporting Teams on the creation anddistribution of reports and dashboards for field and corporate stakeholders.
Supportteams within BMSC and Continent organizations in their efforts to leveragesystems, technologies, and tools.
Collaboratesin setting overall department analytic standards and policies, representing theperspective of globally-applicable and customizable analytic approaches thatmeet the needs of the business.
Provide information to supervisors and co-workersin a timely manner.
Demonstrate self-confidence, energy, andenthusiasm.
Inform and/or update leaders on relevantinformation in a timely manner.
Manage time effectively and conduct activities inan organized manner.
Present ideas, expectations, and information in aconcise, organized manner.
Use problem solving methodology for decision makingand follow-up.
Perform other reasonable duties as assigned bymanager.
Builds credibility with others and encouragesstrong working relationships.
Creates a work environment in which others feelcomfortable sharing thoughts and feedback.
Shows awareness of how own behavior impacts othersand the work environment.
Encourages others to work together.
Models and empowers others to anticipate andrespond to customer/stakeholder preferences and feedback.
Clearly explains policies in ways that createstrong customer/stakeholder relationships.
Monitors customer/stakeholder satisfaction andtakes appropriate action.
Resolves customer/stakeholder issues and concernsraised by others.
Creates an environment where everyone is valued andincluded.
Models and coaches others on representing theCompany culture of service, opportunity, respect, and fair treatment.
Acts when others are treated unfairly or are notvalued and respected for their unique skills.
Looks for and uses ideas and opinions from diversesources.
Attracts, develops, and retains a multicultural andmultigenerational workforce.
Gives all associates the opportunity to achievetheir full potential.
Organizes activities that promote inclusion.
Maintains an awareness of changingcustomer/stakeholder and associate characteristics.
Generating Talent and Organizational Capability
Ensures the work is organized so it can beeffectively completed.
Continuously improves work processes.
Brings together the appropriate mix of associateknowledge and skills to complete work.
Coaches others on scope of technical decision‐makingauthority.
Uses meetings and other forums to regularlycommunicate status of work.
Provides, seeks, and acts on constructive feedback.
Develops others by identifying needs and providingresources in area of expertise.
Uses professional networks to attract top talent inarea of expertise.
Participates in the hiring process and ensuressuccessful on‐boarding of newassociates.
Models and coaches others on staying calm andfocused during stressful situations.
Communicates to others why change is happening andhow it impacts their work.
Models flexibility when managing multiple demandsand changing priorities.
Provides resources that help others deal withchange and challenges.
Adjusts team and own priorities when experiencingchange or challenges.
Determines how change impacts stakeholders andcommunicates concerns to leadership.
Communication and Professional Demeanor
Clearly presents complex information usingdifferent methods.
Adapts communication style based on the audience.
Demonstrates active listening to ensureunderstanding.
Models and coaches others on appropriatelyinterpreting verbal and non‐verbal behavior.
Models and coaches others on displayingprofessionalism and gaining respect from others.
Problem Solving and Decision Making
Identifies issues and makes suggestions to solvecomplex problems affecting daily work.
Models and coaches others on breaking complexissues into manageable parts.
Looks for and shares information with others beforemaking a decision.
Models and coaches others on identifying andevaluating alternatives and their implications before making decisions.
Involves and gains agreement from others whenmaking key decisions.
Makes complex decisions and works with others toimplement solutions in reasonable amount of time.
Learning and Applying Professional Expertise
Sets own career goals and identifies developmentalareas for self and others.
Uses resources and challenging assignments toimprove performance of self and others.
Gathers, shares, and uses information aboutindustry and discipline trends and best practices.
Budgets for training to support associatedevelopment, as applicable.
Coaches and holds others accountable forprofessional growth.
Ensures others understand how their work impactsproperty and team performance.
Coaches others on the drivers of performance andtheir impact on key business and property metrics.
Shows an understanding of how differentcustomer/stakeholder groups have different revenue potential.
Identifies innovative ways to improve,productivity, customer/stakeholder satisfaction, and profitability.
Maintains advanced technical knowledge and skillsand models their use for others.
Models and promotes the appropriate use offacilities, equipment, and materials to perform the job.
Demonstrates and shares expertise in policies,procedures, and legal requirements.
Manages and completes complex technical assignmentsand coaches others on solving advanced technical issues.
Demonstrates and reinforces technical standards andprocesses to support work requirements.
Identifies innovative technical approaches andcommunicates how they can improve processes or business functioning.
Building and Contributing to Teams
Promotes teamwork by explaining how each associatesupports shared goals.
Builds commitment to team goals by explaining howthey support department and property success.
Works with team members to solve issues and makedecisions that impact them.
Manages disagreements among team members.
Recognizes department, team, and individualachievements.
Driving for Results
Creates a team environment that encouragesaccountability, high standards, and innovation.
Makes sure others understand performanceexpectations.
Sets and tracks goal progress for self and others.
Monitors the work of others to ensure it iscompleted on time and meets expectations.
Breaks down barriers so team members can accomplishtheir work.
Planning and Organizing
Prioritizes group activities based on importance,urgency, and impact to goals.
Manages team workload and delegates assignmentsappropriately.
Ensures team members have the equipment, materials,and other resources needed to accomplish their work.
Avoids conflicts when setting project timelines andcommunicates key milestones and deadlines to others.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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