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Job Information

Marriott Director, Mainframe Services (TPF) in Bethesda, Maryland

Job Number 20047481

Job Category Information Technology

Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP

Brand Corporate

Schedule Full-time

Relocation? No

Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


The Director of Mainframe Services (TPF) will be accountable for leading the operating practice for infrastructure that supports the mainframe. This role will work directly with key stakeholders and customers such as peer organizations in Infrastructure Automation, Architecture, Build and other IT Delivery teams to support the Infrastructure roadmap and service offerings. The Director, Mainframe Services (TPF) will be accountable for the leadership of the Coverage, Change Control and Database resources in the zTPF space. This role will interact with teams of infrastructure engineers (compute, storage, capacity) to support the design and engineering specs supporting Marriott business applications. Once the engineering specs and standards are defined, this team will lead execute across the enterprise.



  • Undergraduate degree or equivalentexperience/certifications.

  • 8-10 years in an IT operational role supporting missioncritical solutions or applications. Must have Mainframe experience.

  • 5+ years leading an infrastructure organization thatincludes budget management

Required Technical Experience

In addition to leadership experience, the ideal candidate will posses at least 3-5 years demonstrated technical experience in some or all of the following areas:

  • Mainframe. TPF, zVM or related

  • Expertise in any of the following:

  • zTPF Coverage,Change Control and Database support

  • Operationalsupport of a zTPF system

  • Business support of a zTPF system

  • zTPF support inOperating systems such as zVM and zLinux

  • Experience in some or all of the following:

  • Engineering role supportingstorage, compute and virtualization.

  • Complex ITsystems, data center infrastructure and software

  • Security conceptsand systems hardening techniques to secure PCI and PII information

  • Developing end to end architecture that supports highservice availability

  • Experience in some or all of the following:

  • Operating Systems

  • Enterprise-grade Datacenter Compute Hardware

  • Storage

  • Networking - TCP/IP, QoS, Core, Distribution and/orAccess Topology

  • Core enterprise applications and/or application developmenttools


  • Graduate Degree in a technical discipline

  • Service Provider management experience

  • Experience designing with application integrationtechnologies (Web Services, REST)

  • Supported infrastructure for hospitality business(PMS, Pricing, Loyalty)

  • Experience in developing and implementing strategic ITtechnologies and related processes, procedures, and decision support.

  • Experience with business requirementsgathering/analysis.

  • Experience in researching emerging technologies andtrends, standards, and products

  • Experience in developing technology roadmaps andstrategies


  • Provides leadership, oversight, governance andstrategic direction related to Infrastructure services to enable the deliveryof IT services.

  • Defines the Marriott infrastructure architecture andgovernance model

  • Provides technical leadership, oversight, standardizationand validation of the effectiveness for the Enterprise Infrastructureenvironment

  • Researches, designs, and implements high-performingsoftware components that are standards-based, highly available and secured,delivering the required business functionality.

  • Educates internal and external users of thetechnologies to continually improve the knowledge and skill-base of theorganization on how best to operate and support the infrastructure services.

  • Develops documents with a focus on how services willbe leveraged in the solution architecture.

  • Participates in the evaluation and selection of Infrastructurebased products.

  • Work closely with the EA team to facilitate alignmentof plans with what is being delivered.

  • Institutes governance based on best practices andensure proper alignment to projects and major initiatives

  • Leads the analysis of the current environment todetect critical deficiencies and recommends solutions for improvement.

  • Leads the analysis of technology industry and markettrends to determine the potential impact on the overall Infrastructurearchitecture.

  • Supports Solution and Domain Architecture by providingarchitecture direction in terms of technology, software and infrastructure forprojects in the delivery life cycle

  • Consults with architecture teams to identify when itis necessary to modify the technical architecture to accommodate infrastructureneeds.

  • Oversees the documentation of all architecture designand analysis work.

  • Defines, designs, implements and promotes standardconfiguration and change management, processes and practices.

  • Collaborates with Project Managers and business unitleaders for all projects involving enterprise data.

  • Acts as a leader and advocate of technologymanagement, including coaching, training, and career development to staff.

  • Liaises with vendors to select the products orservices that best meet company goals.

  • Develops and promotes technology managementmethodologies and standards.

  • Defines requirements for Marriott InfrastructureEngineering and Service Providers to

  • implement the appropriate tools, software,applications, and systems to support appropriate technology goals.

  • establish methodsand procedures for tracking technology quality, completeness, redundancy, andimprovement.

  • address technology-related problems in regardsto systems integration, compatibility, and multiple-platform integration.

  • Defines requirements for Service Providers to

  • develop andimplement key components as needed to create testing criteria in order toguarantee the fidelity and performance of technology architecture.

  • document thetechnology architecture and environment in order to maintain a current andaccurate view of the larger technology picture.

Managing Standard End-To-End Processes

  • Promote the organization’s awareness, understanding,and usage of enterprise standard end-to-end processes.

  • Support the development of behavioral change management,communications and training as needed to drive process and tool adoption,implementation and compliance.

  • Track status of key milestones in the adoption of new processes andtools..

  • Collaborate with key stakeholder groups to validatethe effectiveness of standard processes and continuously improves process quality.

  • Work with Marriott teams to ensure thatprocess-related activities address company needs.

  • Define corrective action for audit findings withstakeholders.

  • Work to resolve escalated issues.

Cultivatea High-Performing Team

  • Createsa compelling vision, clear direction and strategy for the team

  • Generatesenthusiasm and understanding of the department’s vision and how each rolecontributes to the achievement of that vision

  • Ensurecapabilities are developed and resources are aligned to support the strategy

  • Attracts,motivates, develop and retains highly skilled leaders; champions and modelsleadership development

  • Createsand sustains a work environment that drives associate engagement and enablesbusiness success

  • Ensuresappropriate processes are in place and executed to drive collaboration andalignment within the team and with the broader IT organization

  • Servesas a role model and ensure all information security leaders are visible andeffective partners with IT counterparts, broader Marriott stakeholders, andservice providers

  • Managesbudget as required

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.