We Hire America Jobs

Job Number 23046292

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

This position is responsible for strategically integrating and enhancing MDS products digital ecosystem inclusive of Adobe Experience Manager (AEM) and leading on-platform evolution of our customer facing product set. They will be responsible for the strategic development of various MDS products from concept to completion in partnership with relevant Marriott Digital teams. The Director, MDS Product Platform Strategy will work closely with product stakeholders and Digital IT partners to ensure appropriate alignment of product needs and successful product launches and management.

The Director, MDS Product Platform Strategy serves as the primary point of contact with internal Digital teams, MDS stakeholders and external IT partners for development or requiring enhancements related to on platform MDS products. This individual strategizes, plans, directs, and coordinates activities across multiple digital work streams to ensure strategies, processes and tactics are implemented according to the digital plan to meet team and product objectives. The Director, MDS Product Platform Strategy will develop and deliver customized roadmaps focused on converting existing or building new MDS Products onto the existing and future Marriott platforms. The Director, MDS Product Platform Strategy is responsible for ensuring the successful execution of implementation activities and deliverables in a timely matter, within budget and delivers comprehensive reporting against defined metrics.

This individual is tasked with staying up to date on industry tools, best practices and Marriott and Digital initiatives. The Director, MDS Product Platform Strategy will also work cross-functionally with the MDS Product development, Global Client Services, MDS Sprint intake, MDS Business Support, and other Marriott Digital teams to promote scalable solutions across the organization. This position reports to the VP, MDS Product Development and Operations.

Marriott Digital Services (MDS) provides hotels with a variety of digital products focused on driving digital engagement and room nights. MDS functions as an agency-like model within the Global Digital organization.

CANDIDATE PROFILE

• Managing Work, Programs, and Policies

• Manages internal and external operations resources, and aids in resource planning for current and future projects.

• Manages current vendor partnerships across products and projects, including changes in resourcing needs, billing, and SLAs.

• Oversees the development of project workflows for current and new initiatives and products.

• Responsible for schedules and status for all MDS on-platform projects, and reports updates as needed to internal and external stakeholders.

• Employs a laser focus on scalability and cost recovery when launching new and revising existing new products/projects and strategies.

• Manages MDS Product on-platform roadmap and specific goals to prioritize, organize, and accomplish objectives.

• Contributes to annual budgeting and forecasting, responsible for vendor and resource volume estimates and projections.

• Participates in resource staffing activities, contributes to staffing models as needed.

• Works cross functionally with MDS Product Development, Global Client Services and MDS Business Support teams and Digital Shared Service teams and Digital Engineering resources to align workflows, deliverables, and project roles.

• Provides insights on implications of existing tools and new platforms from an operational perspective and suggests improvements that will increase speed to market and efficiencies in workflow.

• Works regularly with vendors and agencies to leverage capabilities and extend scale to execute MDS projects.

• Partners with MDS Business Support team to ensure proper and accurate billing between MDS projects and external vendors; audits and analyzes statements as needed.

• Represents MDS Products across the larger Enterprise and Digital Products organization.

Ensures effective client communication

• Schedules and leads all client calls.

• Collects specific information from clients regarding needs and expectations, answers questions about the process.

• Confirms and align project scope through a formal Statement of Work.

• Ensures appropriate documentation is delivered throughout program engagement.

• Monitors the impact of the program versus goals and proactively communicates with clients about need for changes in strategic direction.

Manages deliverables within expected timelines

• Coordinates with operations team, paid media teams and vendors to guarantee all deliverables are executed on time.

• Reviews all client deliverables to ensure that they are on strategy and meet quality expectations.

• Establishes digital key performance indicators (KPIs).

• Makes strategic recommendations for additional services/tactics to enhance program to meet goals.

• Engages in frequent, active engagement with corporate Digital team(s) to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital programs and initiatives.

Managing Team

• Directs relevant project work and priorities of contractors, and vendors as needed.

• Establish priorities for executing work across all applicable programs, stages, etc. and monitors bandwidth of team across projects.

• Monitors the work of contractors and vendor teams to ensure it is completed on time and meets expectations.

• Facilitates hiring activities and new associate onboarding/training as needed.

• Represents team in resolving situations.

• Manages the flow of questions and directs questions.

Owning Relationships

• Works cross functionally with new and existing corporate teams and relationships to advance scalability and operational efficiencies.

• Identifies and builds new cross functional partnerships and relationships with Marriott Digital, Engineering, and other teams. Builds mutually beneficial relationships to advance scalable solutions for hotels.

Project & Process Management

• Manages and tracks project workflows and schedules in project management tools (Jira, etc.) as needed to reflect needs of ever-evolving processes.

• Proactively reviews project workflow and process, advances revisions to improve execution efficiency and cost effectiveness.

• Procures access to necessary project management tools and resources for vendors and contractors.

• Meets changes to business priorities and strategies by determining impacted areas, processes with problem-solution mindset.

• Works across Operations to put sustainable work processes and systems in place that support the execution of the strategy.

Measurement and Accountability

• Regularly reviews and refines processes and quality of work standards in partnership to ensure all projects continue to support overarching Marriott Digital strategies, goals and SLAs.

• Contributes to monthly MDS status deck by providing data and analysis on project status, timelines, wins and challenges. Provides Analysis and context to educate and inform executive stakeholders on project status and direction.

• Holds vendors accountable; provides actionable recommendations for change and develops vendor improvement plan should vendor not execute work to MDS standards.

• Collaborates with proxy agencies to ensure MDS Products projects meet quality and workflow standards, and SLA expectations.

• Revises process for vendors, Operations and external teams as needed.

• Establishes and maintains complete and up-to-date information to ensure accurate reporting.

Vendor Management

• Manages agency/vendor participation across projects in order to meet quality and workflow standards, and SLA expectations.

• Manages vendor training, documentation, and billing.

• Manages vendor relationships and development of vendor KPI scorecards.

Demonstrating and Applying Discipline Knowledge

• Serves as Marriott product SME (Subject Matter Expert) to MDS associates, answers questions, trains and supports team as needed.

• On-boards and manages new related vendors and agencies, to bring additional scale and capabilities to MDS, serves as main point of contact.

• Manages development of training plans and project documentation, partnering with MDS Customer Success team as necessary.

• Partners with external Marriott teams on project deliverable status and process. Leads efforts to streamline and create increased efficiencies between teams.

Additional Responsibilities

• Contributes posts to MDS blog, client newsletter and/or client educational webinars.

• Oversees billing and invoice processing on behalf of MDS AEM Products, partners with Business Support team as needed.

• Continual education and self-growth through reading industry blogs, social media, white papers, cases studies, research briefs, etc.

• Attends relevant industry conferences, training, and seminars.

• Performs other reasonable duties, such as special projects, as assigned by manager and MDS Leadership Team.

• Presents ideas, expectations, and information in a concise, organized manner.

• Uses problem solving methodology for decision making and follow up.

• Maintains positive working relations with direct reports, department managers, and external teams.

• Manages time effectively and conducts activities in an organized manner.

• Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.

• Manages and implements work and projects as assigned.

• Generates and provides accurate and timely results in the form of reports, presentations, etc.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Provides timely, accurate, and detailed status reports as requested.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Solid working knowledge of and experience in online marketing channels, including but not limited to SEO, paid media, retargeting, merchandising, email marketing, social media marketing and content marketing.

• Attention to detail, high energy.

• Project Management skills with the ability to manage multiple projects simultaneously.

• Strong Client Services approach.

• Effective presentation skills.

• Ability to analyze data across multiple reporting sources and create presentations detailing trends, projections, performance, etc.

• Proficient in Microsoft Office (excel, word, PowerPoint)

• Demonstrates self-confidence, energy, and enthusiasm.

• Effective written and oral communications skills, including presentations.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?