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Job Number 25054430

Job Category Administrative

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

Schedule Full Time

Located Remotely? Y

Position Type Management

This is a temporary position.

Marriott’s Digital Asset Operations team is tasked with supporting all required assets to keep our online Digital channels including international sites accurate and up to date on behalf of the hotels and Digital stakeholders. This extends to all image placements across all Marriott's global digital portfolio. This role liaises with, and takes direction from, the Digital Content Operations team at Corporate, responding to all asset inquiries from content stakeholders for all digital products.

Supports Digitals asset strategy by adhering to brand, legal, and technical standards for asset management within content management and digital asset management systems. Creative assets include images, video/multimedia, and other interactive files.

CANDIDATE PROFILE

Education and Experience

Required

• 1+ yrs experience working in a customer service environment or online field (preferably eCommerce)

• High school diploma or GED

• Good understanding of Web communications and business strategies

• Excellent written, visual, and oral communication skills

• Working knowledge of Microsoft Office Suite and Adobe Creative Suite, particularly Photoshop

• Strong organizational and time management skills

• Strong problem-solving skills: ability to identify, troubleshoot and resolve issues quickly

• Ability to multi-task; able to work on multiple projects under tight deadlines, and changing priorities

• Excellent team player; flexible and accommodating to the needs of the team

Preferred

• Experience working with content and digital assets management systems (CMS and DAM) including Adobe Experience Manager (AEM)

• Understanding of general photography and graphic design principles and technologies

• 1+ years’ experience in one or more of the following areas:

• Adobe Experience Manager (AEM)

• Salesforce

• Snow ticketing software

• Confluence

• Agile development

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

• Maintains and updates existing assets using the Adobe Experience Manager Digital Asset Center System (DAC) and other platforms such as Salesforce, etc.

• Manages the assets taxonomy structure of Marriott.com to create appropriate metadata entries for each new or updated image.

• Works tickets based on the established priority and follows the protocol for updating the tickets to the proper state when the work is performed.

• Follows corporate copyright policy to prevent licensing claims.

Supporting Asset Operations

• Responds to asset inquiries from content stakeholders regarding image usage and placement.

• Conducts quality assurance on personal and others’ work to ensure the assets meet quality standards, including visual and functional QA and proofreading.

• Ensures adherence to asset brand guidelines and marketing objectives.

• Maintains Marriott’s highest standards for quality assets and the visual presentation.

• Exercises independent discretion and judgement when modifying image instances or rejecting images that are sub-par before they reach Marriott.com channels.

• Follows established escalation procedures when unable to resolve or implement the requested asset updates.

• Share insight on image trends to improve established processes.

• Ability to write documentation to support asset operations.

Additional Responsibilities

• Accurately record time to complete their tasks using Marriott's production/accounting system.

• Attends and participates in all relevant meetings.

• Presents ideas, expectations, and information in a concise, organized manner.

• Uses problem solving methodology for decision making and follow up.

• Maintains positive working relations with internal customers and department managers.

• Manages time effectively and conducts activities in an organized manner.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension – Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

The pay range for this position is $18.17 to $29.81 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, March 28, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.