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Job Number 25012790

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

Schedule Full Time

Located Remotely? N

Position Type Management

This is a temporary position.

The Director of Digital Operational Effectiveness plays a critical role in supporting the Digital Leadership team in leading the communications strategy and execution of key deliverables for the Digital Products, optimizing operational efficiency across Digital Products, and ensuring alignment on strategic initiatives across the organization This individual will serve as a trusted advisor to the SVP of Digital Products, facilitate effective communication between leadership and key stakeholders/partners, lead the development and execution of leadership agendas and organizational effectiveness roadmap, and drive the planning of departmental events, such as quarterly townhalls.

The ideal candidate possesses a combination of strategic thinking, masterful storytelling and communication skills, proven process and project management, and effective organizational savviness. The person must also have a proven track record of dealing with and maintaining discretion with sensitive information, the ability to anticipate leadership/organizational needs and high emotional intelligence.

CANDIDATE PROFILE

Education and Experience

Required

• Minimum of 8 years of strategic consulting, communications and change management, or operations experience.

• Proven track record of managing large-scale projects and cross-functional teams

• Excellent communication and strategic thinking skills with the ability to articulate business objectives into storytelling for diverse and broad audiences

• Excellent stakeholder management and ability to drive results through cross-functional teams.

• Experience working directly with senior-level leadership

• Strong analytical and problem-solving abilities.

• Ability to thrive in a fast-paced, dynamic environment and effectively manage time against key priorities

• High level of emotional intelligence, integrity, and discretion.

• A bachelor’s degree in business administration, management, or a related field; an MBA or advanced degree is preferred.

Preferred

• Hospitality/lodging experience is strongly preferred.

• Solid understanding of the digital ecosystem (e.g., Web, App, etc.) and emerging technology trends and market dynamics

CORE WORK ACTIVITIES

Digital Operational Efficiencies

.

• Serve as a trusted adviser to the SVP, Digital Products, and the Digital Leadership team in consulting on key organizational priorities and making actionable recommendations

• Develop the Leadership meeting agendas and run the meetings to keep the meetings focused on driving key departmental priorities

• Identify and prioritize root causes/key improvement opportunities that will allow Digital to operate more effectively and efficiently

• Partner with the Digital Leadership team in the development and pursuit of an operational effectiveness improvements roadmap and corresponding plans to address the opportunities

• Complete special projects and initiatives that drive growth, operational excellence and productivity

Communications

• Lead communication efforts in partnership with Digital Field Support and Product Marketing by identifying communication needs, designing the organization’s communication strategy, and executing the communications plan.

• Develop core presentations and communications collateral to support the SVP, Digital Products, in addressing the needs of key stakeholders (e.g., owners, GMs, marketing, etc.).

• Own, develop and manage full scope from strategy to calendar of key messages related to Digital Products with the key subject matter experts (SMEs) to ensure consistent, relevant and timely delivery of internal communications material for the organization.

• Lead and manage the execution of large communication efforts and/or initiatives, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results.

• Develop targeted communications (examples: memos, Frequently Asked Questions (FAQs), presentations, collateral, webcasts, etc.) associated with disciplines, including organizational change communications.

• Respond to, solve and makes decisions on communication/change management requests that have a broader department impact.

MANAGEMENT COMPETENCIES

Leadership

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions; develops and evaluates alternatives and solutions; solves problems; and chooses a course of action.

• Communication - Conveys information and ideas to others convincingly and engagingly through a variety of methods.

• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision-making and action.

• Managing Change - Initiates and/or manages the change process and energizes it continuously, taking steps to remove barriers or accelerate its pace; serves as role model for handling change by maintaining composure and performance level under pressure or when experiencing challenges.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Strategy Execution - Ensures successful execution across business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and ongoing evaluation processes.

• Driving for Results - Sets high-performance standards for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on understanding customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are allowed to contribute to their full potential.

• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline

The pay range for this position is $60.38 to $99.38 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.