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Job Information

Marriott Senior Data Scientist in Bethesda, Maryland

Job Number 20047103

Job Category Sales and Marketing

Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP

Brand Corporate

Schedule Full-time

Relocation? No

Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

Are you passionate about the power of big data, AI and machine learning to drive customer value? Do you enjoy maneuvering complex data sets to build elegant machine learning models? Do you go beyond building models to ensure they are actionable? Do you list Python or R as one of the languages you speak?!

Marriott, the world’s largest hotel company, is seeking someone like you to help enhance data science capabilities to drive customer engagement and value with the application of personalization marketing and Loyalty promotions. This role entails outstanding business to technical translation, structured yet creative thinking, cross-functional collaboration, hands-on model development and operationalization. This role is part of a highly visible team that is tasked with growth acceleration and reinventing customer experience for Marriot.

  • Developand evolve applications of advanced analytics and predictive modeling byincessantly bringing external best practices and trends into an existing teamof data-savvy analysts

  • Evangelizeadoption of advanced analytics and pervasive data-driven thinking in Marriottculture

  • Workeffectively with stakeholders to understand ambiguous business problems, assessdata needs, develop/maintain best suited models and help/strategize deployingthem in production

  • Providestechnical expertise and support to persons inside and outside of the department.

  • Demonstratesknowledge of job-relevant issues, products, systems, and processes. Keeps up-to-date technically and applies newknowledge to job. Manages and implementswork and projects as assigned.

CANDIDATEPROFILE

Education and Experience

  • Masterof Science from an accredited university in Computer Science, AppliedMathematics, Data Science, Economics, Statistics, Operations Research,Engineering or other quantitative discipline

  • 5years’ experience as a quantitative Data Analyst/Data Scientist or a relatedrole with domain knowledge in customer and marketing. PhD with less years’ experience alsoconsidered. Proven track record ofdeveloping, scaling and implementing machine learning models in customer facingenvironments.

  • Strongprogramming skills: Python, R along with stellar visualization and persuasivestory telling

Tools knowledge you need

  • SQL,Python, R

  • Spark

  • Kafka

  • Git

  • AWS

Management Skills and Discipline Expertise

  • Strongdesire to solve business problems using data and analytically basedsolutions. Demonstrated ability to findcreative solutions to complex and challenging analytical problems.

  • Stronginterpersonal skills and ability to work well with non-technical and technicalaudiences. Ability to explain complex information in a way easily understood bya non-technical audience. Demonstrated track record of generating insightthrough analysis and presenting the information in a manner which impacts keystrategy or investment decisions.

  • Abilityto work as a team member to achieve results in a teamwork environment.

CORE WORK ACTIVITIES

MaintainingGoals

  • Submitsreports in a timely manner, ensuring delivery deadlines are met.

  • Promotesthe documenting of project progress accurately.

  • Providesinput and assistance to other teams regarding projects.

ManagingWork, Projects, and Policies

  • Managesand implements work and projects as assigned.

  • Generatesand provides accurate and timely results in the form of reports, presentations,etc.

  • Analyzesinformation and evaluates results to choose the best solution and solveproblems.

  • Provides timely, accurate, and detailed status reports asrequested.

Demonstratingand Applying Discipline Knowledge

  • Providestechnical expertise and support to persons inside and outside of the department.

  • Demonstratesknowledge of job-relevant issues, products, systems, and processes.

  • Demonstratesknowledge of function-specific procedures.

  • Keepsup-to-date technically and applies new knowledge to job.

  • Usescomputers and computer systems (including hardware and software) to enter dataand/ or process information.

Supportkey Advanced Data Science activities

  • Providepredictive/propensity models for complex multi-channel programs, platformevaluations, and strategic planning

  • Developand manage KPIs and analytics to monitor and manage the health of the fullcustomer ecosystem

  • Leadthe development and evaluation of algorithms that support Marriott’s “CustomerDecision Engine” that drives personalization across all customer touch points

  • Preparesreport summaries/presentations to communicate findings from analysis to seniormanagement at Marriott corporate headquarters, regional offices, and individualhotels.

  • Presentsanalyses in a way that the information needs for stakeholders are appropriatelyprioritized, delivered timely and accurate.

Collaborate acrossCustomer Experience and Consumer Operations Discipline and Continent Teams.

  • Performcomplex analytics projects across broad set of stakeholders, clearly aligningon business and data needs, managing expectations, and delivering results in atimely manner.

  • Providebusiness-minded analytics and modeling support, both working well with data anddemonstrating strong business acumen

  • Partnerwith the broader Customer Experience Analytics team, including Digital &Distribution and Marketing, Loyalty, and Media Analytics, to support themission of the CX Analytics team

  • Providesguidance to Data Management and Reporting Teams on the creation anddistribution of reports and dashboards for field and corporate stakeholders.

  • Supportteams within BMSC and Continent organizations in their efforts to leveragesystems, technologies, and tools.

  • Collaboratesin setting overall department analytic standards and policies, representing theperspective of globally-applicable and customizable analytic approaches thatmeet the needs of the business.

Provide TechnicalSupport and Consultation

  • Marshalsinternal data management, reporting, analytic and research resources and, whenappropriate, selects and manages external suppliers, ensuring timely, on-budgetdelivery on expectations.

  • Identifiesand pilots innovative analytic and modeling techniques.

  • Keepsup-to-date technically and is a role model for the application new domainknowledge to the job.

MANAGEMENTCOMPETENCIES

Leadership

  • Adaptability – Maintains performance level under pressure or when experiencing changes orchallenges in the workplace.

  • Communication – Conveys information and ideas to others in a convincing and engagingmanner through a variety of methods.

  • Problem Solving andDecision Making - Identifies and understands issues, problems, andopportunities; obtains and compares information from different sources to drawconclusions, develops and evaluates alternatives and solutions, solvesproblems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect fromothers; makes a good first impression and represents the company in alignmentwith its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluatingopportunities with the greatest potential for producing positive results;ensures successful preparation and execution of business plans througheffective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building and Contributingto Teams - Participatesas a member of a team to move toward the completion of common goals whilefostering cohesion and collaboration among team members.

  • StrategyExecution – Ensuressuccessful execution across of business plans designed to maximize customersatisfaction, profitability, and market share through effective planning,organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self and/or others; assumesresponsibility for work objectives; initiates, focuses, and monitors theefforts of self and/or others toward the accomplishment goals; proactivelytakes action and goes beyond what is required.

  • Planning and Organizing - Gathers information and resources required to seta plan of action for self and/or others; prioritizes and arranges workrequirements to accomplish goals and ensure work is completed.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding ofcustomer/stakeholder needs and actions consistent with the company’s servicestandards.

  • Coworker Relationships - Interacts with others in a way that builds openness,trust, and confidence in the pursuit of organizational goals and lastingrelationships.

  • Global Mindset - Supports employeesand business partners with diverse styles, abilities, motivations, and/or culturalperspectives; utilizes differences to drive innovation, engagement and enhance businessresults; and ensures employees are given the opportunity to contribute to theirfull potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to bestfit the needs and/or support the goals of an organizational unit.

  • Talent Management - Provides support and feedback to help individuals develop and strengthenskills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance ofself and/or others.

  • Business Acumen - Understands and utilizes business information to manage everydayoperations and generate innovative solutions to approach business andadministrative challenges.

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specificfunctional area to conduct and manage everyday business operations and generateinnovative solutions to approach function-specific work challenges.

  • SQL, Python, R

  • Spark

  • Kafka

  • Git

  • AWS

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software(e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning - Adds, subtracts, multiplies, or dividesquickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Listens to and understands information andideas presented through spoken words and sentences.

  • Reading Comprehension – Understands written sentences andparagraphs in work related documents.

  • Writing - Communicates effectively in writing asappropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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