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Job Number 25037142

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

Schedule Full Time

Located Remotely? Y

Position Type Management

JOB SUMMARY

The Senior Director, End-to-End Experience Design, US & Canada role will adopt global end-to-end (E2E) brand roadmaps developed by the center team to meet the specific needs of regions across the continent. As “pod” leaders within the Continent Lodging Product & Services organization, they will lead cross-discipline teams to execute prioritized, measurable, and high-impact work, leveraging customer insights and market research to drive innovation and brand evolution. The Senior Director will oversee the development and implementation of tailored E2E experience strategies, ensuring alignment between business objectives and customer expectations. This role requires fluency in all aspects of physical and digital brand management and will be key in collaborating across disciplines to deliver outstanding customer experiences. The Senior Director will coordinate with global and other continent E2E teams to share best practices and learnings, fostering a global culture of continuous improvement and innovation.

CANDIDATE PROFILE

Education and Experience

Required

• Bachelor’s degree from an accredited college or university

• Ten or more years’ relevant professional experience in customer experience design, brand strategy, design thinking, trends and innovation, or related function, demonstrating progressive career growth and patterns of exceptional performance

• Demonstrated ability in customer experience design, design thinking, innovation, brand and product development, journey mapping

Preferred

• Bachelor’s degree from an accredited college or university in design, experience design, or service design

• Past experience leading the design, development, and delivery of complex customer experiences or brand strategy, using design thinking, creativity, and expert communication skills to deliver powerful, results-oriented meetings and workshops

CORE WORK ACTIVITIES

• Develop and implement tailored E2E experience design strategies considering customer feedback, maps, personas, user research, technical constraints, and opportunities to create end-to-end experience design concepts that support business and consumer objectives.

• Lead all aspects of E2E user experience design utilizing quantitative and qualitative methodologies (i.e., testing prototypes through user interviews, coordinating in-depth usability testing, mining user analytics, etc.).

• Work closely with loyalty, enterprise partnerships, and global brand stakeholders to understand brand and product strategies, and differentiators to inform concepts and experiences requiring distinctive approaches.

• Collaborate with cross-discipline teams to deliver outstanding customer experiences.

• Leverage and share best practices and learnings with other continent and global teams to foster innovation and accelerate continuous improvement.

• Lead the concepting and design of new products or services and pilot these concepts in market, and consult on deployment and implementation.

• Interpret research such as quantitative data and qualitative feedback into actionable next steps.

• Identify and develop consumer trends and translate into opportunities for MI. Demonstrate understanding of trends that are post-peak, peak and emergent in terms of adoption.

• Cultivate global and multi-disciplinary relationships and collaborate with other teams at MI including Consumer Insights & Data Analytics, Physical Design, Development, Continent Lodging Services, Owner & Franchising Services, Partnerships, Marketing, and Digital.

• Communicate design ideas and prototypes clearly and persuasively to a variety of audiences

The salary range for this position is $141,700 to $224,800 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.

Washington Applicants Only : Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, March 7, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.