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Job Number 25038307

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

Schedule Full Time

Located Remotely? Y

Position Type Management

JOB SUMMARY

We are seeking a visionary and experienced Senior Director to lead three critical areas of one of the largest technology transformation in the hospitality industry. These areas include:

1. Maturing application & Infrastructure observability platform capabilities

2. Strategy and migration of hotel technologies (apps and infra.) to cloud

3. Resiliency and recoverability (DR) of technology workloads

The ideal candidate will have a strong background in modern cloud based infrastructure engineering, observability best practices, and a proven track record of leadership in a fast-paced and dynamic environment. This role is for a technical leader with engineering background and a proven track record of delivering cross functional technology initiatives in complex global Fortune 500 organizations.

CANDIDATE PROFILE

Required :

• Bachelor's degree in engineering or computer science

• 10+ years of experience in information technology with hands-on technical/engineering roles, including:

o 3+ years of experience with managing observability solutions using tools like Dynatrace, Grail, Splunk Cloud, Cribl, etc.

o 5+ years of experience in AWS, Azure, and Alibaba Cloud platforms' log ingestion solutions.

o 3+ years in cloud migrations

o 5+ years in modern disaster recovery solutions

o Deep understanding of AWS services, architecture, and best practices.

• 3+ years of technology leadership experience where you served as a technical product owner or program manager:

o Experience driving a product from the concept phase through maturity.

o Experience in building product and solution strategy in a matrix environment

o Ability to influence, lead, and deliver multiple matrix teams in a complex environment

o Experience in researching emerging technologies, trends, standards, and products.

• Strong knowledge of emerging tools, software, applications, and AI solutions for achieving best-in-class IT technology across the enterprise.

• Experience in establishing and implementing observability best practices to standardize, monitor, and control usage/performance of solutions.

• Excellent verbal and written communication skills for a wide range of audiences, including executives, business stakeholders, and IT teams.

• Ability to create constructive relationships, influence, and communicate (to product team, engineering management, and non-technical staff)

• Strong problem-solving skills and the ability to think strategically about migration challenges.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams.

• Proven track record of successfully leading and developing high-performing teams.

Preferred :

• Required experience, plus:

o Experience in Dynatrace, Grail, or another observability platforms including dashboards, reports, and alerts.

o Experience in integrating observability tools with other IT Operations solutions such as Harness, ReadyAPI, ServiceNow, and BigPanda.

o Consulting or transformation experience is highly desirable

o Delivery focused with experience in Kanban and/or Agile

o Ability to adapt to a rapidly changing environment and manage multiple priorities.

KEY RESPONSIBILITIES:

Team Oversight:

• Lead and Oversee: Supervise three technology teams, each focused on distinct domain areas.

• Manage Workflows: Efficiently handle multiple requests and resolve impediments across all teams.

• Develop Talent: Mentor and enhance the skills of each team member, fostering their professional growth.

• Performance Management: Evaluate team performance and make strategic decisions on resource allocation and development needs.

• Problem-Solving: Guide teams in tackling complex problems and devising effective solutions.

• Opportunity Identification: Recognize and invest in growth opportunities for team members.

• Talent Acquisition: Recruit and onboard new talent as needed to strengthen team capabilities.

• Cultivate the Culture: Promote accountability, transparency, and continuous learning within the team.

• Industry Awareness: Keep abreast of industry trends and emerging technologies relevant to key responsibilities.

• Travel: Either local to Marriott International HQ or ability to travel to HQ as needed.

Deliver Results:

• Strategic Planning: Develop and implement strategies to achieve organizational goals and objectives.

• Performance Monitoring: Identify, track and analyze key performance indicators to ensure targets are met or exceeded.

• Resource Management: Efficiently manage technological resources, including hardware, software, and personnel, to maximize productivity.

• Problem Resolution: Identify and address obstacles that hinder progress, ensuring timely and effective solutions.

• Stakeholder Communication: Maintain clear and consistent communication with stakeholders regarding progress and results.

• Continuous Improvement: Foster a culture of continuous improvement by encouraging innovation and best practices.

• Team Leadership: Inspire and motivate team members to achieve high performance and deliver exceptional results.

• Develop and prioritize goals and plans to organize and accomplish work for both self and teams.

• Provide direction and assistance to other teams regarding key accountabilities. Helps determine priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

• Analyze information and evaluate results to choose the best solutions and solve problems effectively.

• Think creatively and practically to develop, execute and implement plans. Generate and provide accurate and timely results.

• Provide recommendations to improve the effectiveness of processes or programs.

• Maintain industry knowledge and enhance subject matter expertise, identify trends and changes in technology and automation strategies.

• Develop and communicate points of view on complex technical topics. Align multiple technical and non-technical areas on a common vision.

• Participate in and manage financial activities including budgets.

Observability:

• Create and implement a comprehensive strategy for infrastructure observability, encompassing monitoring, logging, and tracing across hundreds of applications and platforms supporting Marriott’s global business

• Lead a team of engineers and analysts in designing, implementing, and maintaining robust observability solutions.

• Work closely with cross-functional teams to ensure the observability strategy aligns with business goals and objectives. Understand requirements, architect solutions, and deploy logging and monitoring environments that meet business needs.

• Establish and maintain metrics, dashboards, and alert standards to provide clear visibility into the health and performance of infrastructure components.

• Drive initiatives to enhance observability practices, automation, and tools, fostering a culture of continuous improvement.

• Onboard data sources from various IT infrastructure and application components into observability tools such as Dynatrace, Grail, Splunk, SignalFx, and Cribl.

• Develop observability standards that SRE teams can use to create customized dashboards for their respective application domains for proactive incident response.

• Leverage in-depth knowledge of AWS, Alibaba, and some Azure Cloud technologies to architect and manage multi-cloud observability capabilities.

Planning and Migrating infrastructure from 3000 hotels to AWS Cloud:

• Develop and implement a comprehensive program to move all infrastructure (hardware/software) hosted at the Marriott Properties (hotels) to AWS.

• Lead a team to build, execute, and manage detailed migration plans.

• Work closely with cross-functional teams including the cloud migration factory, continent technology teams, property support, finance and others to ensure the migration strategy aligns with business goals and objectives.

• Mature the TCO for 1x and ongoing operational costs of hosting property infrastructure on cloud.

• Coordinate across technology teams to ensure the security, reliability, and performance of the migrated infrastructure.

• Influence the migration factory and drive efficiency and effectiveness of the migration process through continuous improvement.

• Manage vendor relationships and negotiate contracts related to cloud migration services as necessary.

• Provide regular updates and reports to executive leadership on migration progress, risks, and issues.

• Foster a culture of innovation, collaboration, and continuous learning across the matrix team.

• Stay current with industry trends and emerging technologies related to cloud migration and AWS services.

Resiliency and Recoverability:

• Develop and implement a comprehensive strategy for technology resiliency and disaster recovery.

• Lead a team of engineers and analysts in designing, implementing, and maintaining robust resiliency and disaster recovery (DR) solutions.

• Shift the team's focus from administrative tasks and theoretical exercises to ensuring that workloads are resilient and recoverable in the event of a disaster.

• Collaborate closely with cross-functional teams to ensure the resiliency and DR strategy aligns with business goals and objectives.

• Establish and maintain policies, procedures, and tools for effective disaster recovery planning and execution.

• Ensure timely identification and resolution of resiliency and recoverability issues.

• Ensure that infrastructure and application can be recovered during major incidents.

• Conduct regular risk assessments, impact analyses, and disaster recovery drills to ensure preparedness.

• Drive initiatives to enhance resiliency and DR practices and tools, fostering a culture of continuous improvement.

• Stay current with industry trends and emerging technologies related to resiliency and disaster recovery.

• Foster a culture of accountability, transparency, and continuous learning within the resiliency and DR team.

The salary range for this position is $141,700 to $240,000 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, March 6, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.