Marriott Senior Manager, Change Management + Deployment - Global Operations in Bethesda, Maryland
Job Number 19170871
Job Category Rooms and Guest Services Operations
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Position Type Management
Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Required Education & Experience:
4-year bachelor's degree from an accredited university in Business Administration, Communications, Psychology, Marketing, or related major
6+ years of related work experience in Operations, consulting, or related professional area
Advanced degree or MBA, a plus
Hospitality or lodging operations experience or knowledge of hotel operations across all departments, a plus
Previous experience in consulting to business leaders, providing communication, change management or deployment support
Please Note: Due to the nature of the work, this position is based out of corporate headquarters located in Bethesda, MD and cannot be 100% virtual, either from a home office or any other virtual location.
CORE WORK ACTIVITIES
Change Management + Deployment responsibilities:
Develops and executes change management strategy and deployment plan for GO initiatives, as assigned.
Leverages best in class change management and deployment models and methodologies (i.e., stakeholder assessments, Land-It task lists) to provide consistent processes, tools, and services to customers.
Implements change management programs that ensure stakeholders are knowledgeable, prepared, and motivated for the changes and develop the skills and knowledge necessary to be successful.
Provides input to ensure learning programs, training, and support materials are effective.
Identifies and resolves issues and risks, provides timely updates to leadership, facilitate meetings and reviews, and work collaboratively across the organization to produce efficient results.
Partners with key stakeholders and the field (e.g., GO, Continent Lodging Services organizations, Owner & Franchise Services, Brand, Finance, Human Resources, Information Technology) to enable a successful implementation and ensure a seamless hand-off to sustainment.
Identifies and mitigate deployment risks, manage escalations, capture feedback, resolve issues, and facilitate cross-group discussions to ensure efficient pilots and launches. Develops and executes communication plans for assigned change initiatives, ensuring message development and execution are consistent in voice, processes, tools, and services.
Measures the effectiveness of change management and deployment efforts; set targets, track results, and improve programs.
Escalates issues to manager as appropriate.
Supports other duties and requests by manager as needed.
Partner with Cross-Functional Teams:
Builds and maintains relationships with stakeholders who have accountability for program/initiative execution.
Acts as primary point of contact for stakeholders from GO, CLS, OFS, and BMSC to support global pilot/implementation projects.
Reports status and ensures milestones are met for project goals.
Provides perspective and understanding to facilitate leaders and project teams understand impacts to the Market.
Consults with stakeholders across functional areas to ensure successful change management occurs to support global pilots and launches.
Provide full transparency to project leadership to lead teams to make informed decisions.
GO Change Management + Deployment Framework:
Leverages the suite of best in class tools and processes for the change management and deployment lifecycle.
Contributes to the repository of best in class work examples.
Contributes and applies lessons learned and best practices to improve change management and implementation processes.
Improves processes and actively seek stakeholder feedback.
Coaches other team members, conduct peer reviews, and consult on areas of expertise as appropriate.
Demonstrates self-confidence, energy and enthusiasm.
Informs and/or updates leaders on relevant information in a timely manner.
Manages time effectively and conducts activities in an organized manner.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Operations Execution - The ability to systemically implement, evaluate, and sustain operations programs to ensure that the products and services being executed deliver the intended benefits, create value, contribute to guest satisfaction, and meet the needs of the various stakeholders (guests, property staff, brand, CLS, etc.).
Project Management - The ability to use a defined process to create and manage a project; this includes defining and achieving success within constraints of scope, time, resources and budget.
Project Change Management - The ability to establish and guide execution of a plan to successfully navigate a group through change, this includes appropriately communicating information to stakeholders.
Project Risk Management - The ability to proactively identify and quantify risks to project success and follow-up with appropriate action to mitigate risk.
Project Management Software - The ability to use computer software (e.g. Project, Excel, PowerPoint) to organize, coordinate and present project information.
Training - The ability to perform training needs assessment analysis, develop training programs, and effectively delivering training to employees.
Creative Expression - The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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