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Job Information

Merck Hospital Customer Representative - (ID, MT, Eastern WA) in Billings, Montana

Job Description

The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy, and ensure that our company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.

The primary activities include:

  • Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs

  • Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information

  • Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities

  • For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer

  • Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through

  • Shares learning and best-practices from one customer to help other customers meet their needs

  • Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience)

  • Provides input into resource allocation decisions across customers

  • Identifies and selects programs/services available in the library of "resources" to address customer needs

  • Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs

  • Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders

  • Collaborate and communicate effectively with extended "in-scope" customer team to ensure a consistent customer experience across divisions and functional areas; ensure integration with National Account Executive (NAE), Vaccines (MV) personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs

  • Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions)

  • Influences beyond their specific geography or product area

This is a field-based sales position that will cover the Idaho, Montana, and Spokane, Washington territory.

The ideal location to reside is in the territory or surrounding area.

This position may require 75% regular overnight travel.

This position reports to a Customer Team Leader.

Qualifications

Education Minimum Requirements:

  • Bachelor’s Degree with 2-6 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).

Required Experience and Skills:

  • Prior experience developing new business opportunities with existing customers

  • Experience establishing new customer relationships

  • Understanding of our company products and therapeutic areas

  • Consistent performer in most competency areas

  • Willing to travel

  • Valid Driver's license

Preferred Experience and Skills:

  • Prior consulting or customer service experience

  • Experience developing and executing a plan for engaging customers and meeting customer needs

  • Understanding of Headquarter operations

  • Ability to analyze metrics to assess progress against objectives

  • Hospital/Institutional Sales experience

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .

Invent. Impact. Inspire.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEOC GINA Supplement​

OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

75%

Flexible Work Arrangements:

Not Specified

Shift:

1st - Day

Valid Driving License:

Yes

Hazardous Material(s):

Number of Openings:

1

Requisition ID: R123311

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