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Job Description

• Based in Rahway, NJ, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organization driven by digital technology and data-backed approaches that supports a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be the leaders who have a passion for using data, analytics, and insights to drive decision-making, which will allow us to tackle some of the world's greatest health threats.

Are you ready to step into a leading IT role where you could help make a real difference in people's lives? Become our new Intake and Demand Manager as part of the Decommission, Retire and Archive Center of Excellence (DRACOE) and guide your team to deliver data-driven insights that better enable us all on our mission to bring hope to those battling the most challenging diseases of our time. If you are ready, make a difference and apply today!

DRACOE is the process and data governance organization for applications that are exiting the production landscape. We provide a global governance and archiving service to the company and are responsible for electronic data across all divisions and geographies.

As the DRACOE Intake and Demand Manager your primary responsibility with be managing the demand and customer engagement for applications that are exiting the production landscape across our company. It will require the operation and management of a triage process to determine the appropriate method of addressing candidate applications, and evaluating the requirements, priority and cost of each application. Additionally, you will be responsible for demand and resource planning for retirement squads to ensure that appropriate capacity is available and ensuring that the finances for the department are tracked.

To be successful in this role you will need to be able to establish and maintain strong relationships with a variety of stakeholders, including in our company’s various divisions, technology groups and with resource vendor partners.

The ideal candidate will be able to succeed in a dynamic, rapidly changing, highly matrixed business environment, and be able to mentor junior resources to develop within the team.

Responsibilities

Ways of Working

• Champion the DRACOE products and services, driving excitement and support with all stakeholders.

• Leverage user feedback and product metrics to enable data-driven decisions.

• Strong written and verbal communications skills with the ability to represent DRACOE in conversations with business stakeholders.

• Ability to direct global teams.

• Critical thinker who can effectively embrace new ideas and technologies while balancing the needs of stakeholders and users.

Operate in Accordance with the Agile methodology and principals

• Author and manage the product vision, mission, strategy, roadmap.

• Author, prioritize and manage the backlog.

• Use Jira to manage and communicate issues, risks and interdependencies.

• Manage project escalations, issues, risks and dependencies.

• Continuously discover and prioritize the best opportunities to deliver business value and meet the needs of stakeholders.

DRACOE Processes and Services/Data Vault

• Develop a deep understanding of DRACOE's processes and services.

• Develop an awareness of the various technologies supporting DRACOE's processes and services.

• Develop/demonstrate deep understanding of the data governance principals underpinning DRACOE's operation.

Qualifications:

Required

• At least 3 years of large data platform experience.

• At least 3 years of application implementation experience.

• At least 3 years of agile delivery experience utilizing Scrum, Kanban, or SAFe methodologies.

• At least 2 years of experience with Jira or Confluence.

• Ability to implement new processes and services.

• Experience building and sustaining strong vendor relationships.

• At least 2 years of Product Management experience.

• Strong written and verbal communications skills.

• Excellent organizational skills manage dependencies across multiple teams and product initiatives.

• Understanding of Data Governance concepts and principals.

Preferred

• Experience implementing or operating Software-as-a-Service (SaaS) solutions.

• At least 5 years of system development lifecycle (SDLC) experience.

• At least 5 years of design thinking, user research or usability testing experience.

• Background in the biopharmaceutical industry or a related field.

Education Minimum Requirement:

• Bachelor's level or higher education

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$139,600.00 - $219,700.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

04/3/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R339004