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Experience Design (XD) Executive

New York, New York;Seattle, Washington; Charlotte, North Carolina; San Francisco, California; Boston, Massachusetts; Studio City, California

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multi-disciplinary design organization with expertise across product design, user experience, conversational/AI design, creative direction, ux research and user testing, design program management, production design, content strategy, copywriting, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences.

Bank of America is looking for an Experience Design (XD) Executive that will be responsible for leading and managing an interdisciplinary product design team that delivers strategic and tactical solutions in support of a large business critical portfolio of work. This role will lead members of the team to the highest standards of quality, execution, and professionalism, delivering on-time and on-budget. The role will drive, communicate, and reinforce the XD vision and objectives as part of the senior leadership team. The role will partner with various leaders, peers, and stakeholders from across the organization to ensure roadmap projects are delivered with a high bar of design and experience quality, continuously improve our processes and operations, and invest in continuing to build our culture of inclusivity, high-energy discourse, creativity, and accountability.

As Experience Design (XD) Executiveyou will:

• Hold yourself and the leaders of your team to the highest standards of quality and professionalism, delivering all roadmap projects on-time and on-budget, with a deep focus on craft and a bias for action.

• Be responsible for leading employees across multiple geographies.

• Navigate competing demands and priorities, optimize the team and design workflows in support of a large business critical portfolio of work.

• Lead multiple interdisciplinary XD leaders and teams to design, optimize and deliver useful and elegant best-in-class digital experiences across web, mobile web, and native apps (iOS and Android) from a multidisciplinary, holistic perspective from concept to execution and implementation.

• Digest, communicate and guide alignment to the latest XD strategic vision, priorities, OKRs and principles while monitoring progress and identifying opportunities to increase effectiveness.

• Independently problem solves as a practiced decision-maker in working with XD leaders and peers.

• Provide leadership to the XD teams as well as serve as ambassador and representative of the team across the company and beyond.

• Build and lead high performing leaders and teams that operate at scale, deliver impact all while retaining top talent.

• Apply a broad range of product design capabilities across user experience and visual design to drive complete product and experience solutions.

• Oversee solid experience design deliverables across the design workflow including information architectures, user flows, wireframes, high fidelity designs, compositions, design specifications, redlines and prototypes.

• Evaluate and benchmark existing product and service experiences while also inspiring teams to set visions for innovative digital and technology experiences.

• Leverage data, research, and evaluative testing across the customer journey.

• Partner with a various project stakeholders and cross-functional teams – including product management, engineering, operations, and other partners, advocating for our clients, and ensuring we deliver best-in-class solutions to meet client and business needs.

• Invest in continuing to build our culture of inclusivity, high-energy discourse, creativity, and accountability.

Required Skills:

• 15+ years of industry design experience, including at least 5 years in a lead designer role with capabilities across a range of design disciplines

• 10+ years of managing and inspiring people to achieve their maximum potential

• An outstanding portfolio that exemplifies excellence in experience design demonstrating end-to-end multidisciplinary product design

• A strong track record leading the successful execution of large customer-facing digital projects delivered from inception through launch and sustainment in partnership with cross-functional product development and design teams.

• Comprehensive knowledge of multi-channel industry standards with deep expertise leading and shipping consumer-facing mobile apps, responsive web and websites including system, user, ecommerce, and transactional experiences

• Mastery of human-centered design methodologies and rapid ideation processes such as Lean UX, Design Sprints, and Agile

• Able to comfortably dive into Experience Design, understand business needs, and facilitate executive decisions based on changing priorities

• Hands-on experience in organizational change, managing ambiguity, communications & strategy execution with ability to adapt quickly and positively to change

• Strong executive presence and proficient communicator and presenter that instills confidence

• Exceptional at problem-solving without being asked, resolving issues effectively and calmly, managing time well and an intense focus on achieving results

• Excellent communicator in written and verbal form; strong listening, ability to work well with senior executives, and ability to facilitate and influence

• Highest level of integrity and management of confidential information

• Continuous learner with strong interest in, and aptitude for learning new design and technology skills

• Demonstrated ability to effectively lead and build strong partnerships with stakeholders and management levels

• Embraces the opportunity to work side by side with other designers and partners in a studio context

• Challenges conventional thinking

• A high level of proficiency with design tools, including the Figma, Adobe suite, InVision and Sketch

• Is an enthusiastic, highly motivated self-starter with a strong work ethic

• Experience utilizing quantitative and qualitative data to inform and inspire design

• Demonstrated ability to lead design with a design system and within brand guidelines

• Has the availability to work weekends and/or extended hours as needed to operate the business

Desired Skills:

• Master’s degree in design or Bachelor’s with corresponding experience

• Financial or similar industry experience preferred

• Project management experience a plus

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .