American Express Talent Assessor in Boston, Massachusetts
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtual.
Talent Assessors have the first interaction with candidates and are tasked with representing the brand and acquiring top talent. Candidates should have a strong background in high volume recruiting for financial, banking, retail and customer service profiles. As a Talent Assessor you will evaluate and assess the candidate pool for specific job functions with the aim of achieving high quality and timely filling of roles. Using the Applicant Tracking System (TALEO) you will work closely with the Recruitment Team to manage those roles with high volume response. Your duties may include, but are not limited to:
Review applicants that apply to the ATS for specified positions
Interview scheduling including gathering the candidate’s availability and confirming the interview date, time and location.
Conduct an average of 8-10 Phone Screens per day
Follow defined phone screen templates for designated roles and qualify candidates for fit against the defined competencies and criteria for the role.
Develop an effective compelling story to sell specific roles to prospective candidates.
Update the candidate’s details and status in the client’s ATS in a timely and accurate manner following the defined process steps.
Strong knowledge of technology (Outlook, Web, Excel, PowerPoint and Word).
Experience working in a team environment that emphasized group contributions.
The ability to work under pressure and meet daily objectives.
Ability to communicate clearly e.g. emails, candidate summaries.
Previous experience in sales, the staffing industry, high-volume recruitment preferred.
Tertiary qualification in business or a related discipline highly desirable. Bachelor’s degree preferred
Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Job: Human Resources
Primary Location: United States
Req ID: 22001525
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