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Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

An Operations Director is a member of the leadership team who is fully empowered to lead shift operation within the facility. Through effective relationships, a Director will lead a team to meet and exceed the customer, financial and operational expectations. The Director is accountable to deliver all business requirements, continuously improving processes, demonstrate a customer first mindset, find efficiencies, and reduce expense. The Director develops strategies, plans the business, researches issues, and translates strategy into operational practice.

This role typical reports to the Sr Manager of Operations and has 3-4 direct reports and is based in our Braselton office in our on-site work environment

40%: Drive Culture and Build Engagement

• Demonstrate Carter’s core values (ACT with integrity; EXCEED expectation; SUCCEED together, INSPIRE innovation; INVEST in people) with each interaction supporting the culture within the department and facility.

• Own Relationships between shifts, peers, subordinates, and Leadership to build partnerships and maximize performance.

• Facilitate 1:1 weekly development session with direct reports based on observations and interactions.

• Model desired behaviors that create effective relationships.

• Own the coaching model and coordinate resources to address opportunities and facilitate success.

• Monitor performance and discipline process in area of responsibility.

• Builds and fosters teams, gains commitment from others and effectively manages the decision-making process across shift.

• Lead shift operations by Identifying themes impacting engagement; support managers to leverage wins and address opportunities that impact results.

• Support associate and leader engagement through effective communication, recognition and accountability.

• Develop and support managers to address associate concerns including the reporting, follow up, investigating, disciple process through resolution.

• Build Trust with managers to develop open and honest conversations by establishing clear expectations, continuous feedback, support, development and accountabilities that will drive performance and results.

• Maintain a safe work environment (incidents, near misses, accidents, awareness, etc.) through leadership in all safety related matters (meetings, supporting initiatives, investigations, etc.).

40%: Operational Execution

• Translate long range business plans into facility and shift strategy and operationalize for implementation.

• Act as a liaison between the shift and channel partners.

• Build weekly/seasonal/annual plans; communicate, monitor, and adjust to meet or exceed all performance, shift and channel KPI’s.

• Monitor key process indicators, analyze data to track performance and facilitate productivity improvements within shift and facility.

• Develop, implement, and monitor procedures, methods of operations, and service requirements.

• Understand and consistently use continuous improvement methodology to increase, accuracy, and safety while decreasing cost per unit.

• Lead capital improvement projects and key initiatives within shift responsibility.

• Maintain utilization of people, process, and technology for the respective operation.

• Balances shift responsibility with the overall operation of the facility.

• Ensures consistent, thorough, and timely communication to subordinates, peers, and senior leadership.

• Reviews analysis of activities, cost, operations and forecast data to determine progress toward stated goals and objectives.

20% Customer Focus and Business Minded

• Throughout the running of a shift operation, develop short- and long-term strategy with the customer’s best interest being top priority.

• Ensure all accuracy, service and quality programs meet/exceed the customer experience. Responsible for the development of training materials to ensure area understanding.

• Own the inventory by managing care in the handling and accuracy of all product movement and transactions within the department.

• Deliver successful inventory results on the shift ensuring merchandise and supplies are treated as an asset that must be taken care of to reduce shortage, damage, improving turn, productivity and sales.

• Maintain customer service compliance standards.

• Understand and properly manage all variable and fixed expense to improve cost per unit while maintaining high levels of service, quality and engagement.

• Leads budget preparation process with operations and channel leaders.

• Provides oversight regarding headcount needs, transfers between departments, and temporary labor requirements

• Responsible for facilitating and executing physical inventory for operation.

• Meets costs and expense associated with decisions and actions of running an operation.

• Provides leadership to engage the operation to deliver profit and customer service goals.

We’d Love to hear from you if:

Must have:

• Extensive understanding and knowledge of large multi-channel distribution center and technologies to include (Manhattan warehouse management systems (WMS), automated unit sortation, automated storage and retrieval system (ASRS)/Goods-to-Person (GTP), automated shipping and receiving sortation, pick-to-light, radio-frequency scanners, warehouse control systems (WCS), conveyors, etc.).

• Proven leadership ability including servant leader, teacher/mentor/coach, self-management, problem solver, system thinker, demonstrates empathy, high standards and sound decision making.

• Interpersonal skills to include confidentiality, trust, adaptability, flexibility, motivation, initiative, active listening, oral and written communication.

• Creative problem solving and cultivates innovative approaches to complex problems, while challenging the status quo.

• Strong analytical and problem-solving skills with an emphasis on process improvement, installing and enhancing best practices in the channel area.

• Business and Intellectual competencies to include industry understanding of warehouse management, negotiations skills, strategic and tactical planning skills, problem analysis skills, staff development skills, written and oral communication skills and creativity.

• Working knowledge of all Microsoft Office applications.

Preferred skills and experience:

• BS/BA degree in a related field, preferred.

• 10-15 years of leadership level experience with a preference of 2-5 years in the apparel distribution functional area.

• Experienced in leading teams in multi-function distribution operations.

• Experience leading teams of 200+ associates (exempt and non-exempt).

• Experience working within highly automated technology.

• Experience working in a high volume, fast-paced environment.

OUR Team Members:

• Lead Courageously: Have a strong sense of personal values that align with our Company values

• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

• Drive Growth: Set aggressive goals and implement plans precisely

• Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.