Hussmann Senior IT Program Manager in Bridgeton, Missouri
Senior IT Program Manager
The Senior Program Manager role will work with the team to drive strategic and operational improvements. In addition, this role will define our strategy and will be responsible for driving the thinking and execution on key initiatives as well as key operational priorities for Hussmann.
This position will participate in the management and leadership of a range of process improvement and process management activities. These initiatives may represent one portion of a larger project, or may represent a standalone initiative or function within a work group or department. Ensure activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations.
Setting high level strategy on business initiatives; analyzing profitability (ROI), policy, programs and staffing to ensure optimal business results.
Initiating and directing complex projects, directing project staff; working with cross-functional teams, develop project plans and strategies, preparing business cases; directing the planning and estimating of business solutions; influencing and negotiating with senior management; conducting meetings and managing cross-functional teams
Managing all activities and people associated with highly complex projects.
Partner with the Leadership team and customer stakeholders to successfully impact their technology roadmap
Define and implement technician productivity improvements and best practices
Assist in defining and supporting service analytics, remote monitoring tools, service management system integration and asset management supporting field service management.
Consults with business partners to clarify and define project requirements and business case, including development of a statement of work.
Creates and delivers presentations to mid-senior level management on project goals and plans, including progress reports.
Responsible for sourcing, negotiating and managing outside vendors.
Coordinate and align resources and actions with mission, vision and strategy the service business
Drive market share gain and competitive differentiation by adopting transformation technologies
Transform the field service technicians towards a digitally advanced service organization
Lead the development of the technology roadmap annual strategy
Develop Integrated Service Management Systems
Support Remote Monitoring & IOT initiatives within the service organization aligned with our IT Strategy
Lead the identification of opportunities for competitive service differentiation partnering with the senior leadership team.
Leadership experience of a service transformation program in a large branch based company with focus on adapting new digital technologies and methods into the processes of a mature service company
Lead development of tools and best practices to drive efficiency in the delivery field service operations
Identify best technological partners for improved efficiency and data accuracy across operations
Engage with management to improve and automate reporting of operational metrics
Work with IT Director Reporting & Analytics in support of Business Intelligence data marts
Manage and delegate requests for support from field leadership
Manage the implementation of recommended changes in partnership with field leadership
Ability to manage competing demands on time using available resources and remain focused on key objectives/goals
Bachelor's degree required, Masters preferred.
Experience/Training/Certifications in Project Management plus
10 years of operational and process and/or project management, or related business experience
5 years of demonstrated experience working in field service strategy or business transformation
5+ years of demonstrated leadership experience
Proven experience in IT application support, development, and project management
Experience with systems design, development and implementation.
Knowledge of business theory, business processes, management, budgeting, and business office operations.
Demonstrated ability to apply IT in solving business problems.
In-depth knowledge of applicable policies as they relate to IT.
Understanding of project management methodology
Proficient PC skills in Office Products; Excel, Word, PowerPoint, Visio, Outlook, Project
Strong leadership and organizational skills.
Exceptional customer servicing qualities.
Strong influencing skills in order resolve business decision and set appropriate direction.
Excellent written, oral, and interpersonal communication skills.
Ability to conduct and direct research into IT issues and products.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated, self-directed, and attentive to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.
Bridgeton, Missouri, United States
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This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.